Jurnal Humaniora Vol.
No.
508 - 514
http://jurnal.
id/index.
php/humaniora p-ISSN: 2684-9275 e-ISSN: 2548-9585 Research Paper The Effect of Work Enviroment and Workload on the Performance of Medical Personnel at TK II Iskandar Muda Hospital.
Banda Aceh City Cut Sona Qonita1 .
Tuwisna1.
Suryani Murad1 Faculty of Economics.
Universitas Muhammadiyah Aceh.
Banda Aceh 23123.
Indonesia cutsonaqonita2002@gmail.
https://doi.
org/10.
30601/humaniora.
v%vi%i.
Published by Universitas Abulyatama Artikel Info Online first:
29/10/2025
Abstract This study aims to analyze the influence of the work environment and workload on the performance of medical personnel at TK II Iskandar Muda Hospital.
Banda Aceh.
The research method used is quantitative, with questionnaires distributed to the entire population of medical personnel, totaling 76 respondents.
Data analysis techniques were conducted using SPSS version 25 through validity tests, reliability tests, classical assumption tests .
ormality, multicollinearity, and heteroscedasticit.
, and hypothesis testing through multiple linear regression analysis.
The results indicate that both work environment and workload partially and simultaneously have a significant effect on the performance of medical personnel.
Therefore, hospital management is expected to create a conducive work environment and manage workloads effectively to enhance the performance of medical staff.
Moreover, the study emphasizes that improving medical personnel performance cannot be separated from organizational support, adequate facilities, and proportional task distribution.
A comfortable and supportive work environment can increase motivation and job satisfaction, while excessive workloads tend to cause stress and decrease productivity.
The findings of this study are expected to contribute to the development of human resource management practices in hospitals, particularly in formulating strategies to balance job demands with the physical and psychological capacities of medical personnel.
Keywords: Work environment.
Workload.
Medical personnel performance Introduction The performance of medical personnel is a crucial factor in determining the success of hospital services.
As a healthcare institution, a hospital relies heavily on the quality and productivity of its medical staff to deliver optimal services to the public.
However, in practice.
This work is licensed under a Creative Commons Attribution-NonCommercial 0 International License.
Jurnal Humaniora A Cut Sona Qonita.
Tuwisna.
Suryani Murad performance decline is often observed due to an unconducive work environment and excessive These conditions may lead to stress, fatigue, and even decreased work motivation, which in turn affect the quality of healthcare services.
Therefore, improving medical personnel performance has become one of the main focuses in human resource management within the healthcare sector .
Previous studies have shown that work environment and workload significantly influence employee performance.
Research conducted by several scholars suggests that a good work environment can enhance motivation, comfort, and work effectiveness .
, .
, .
Meanwhile, other studies found that excessive workloads could reduce employee performance by causing pressure and job stress .
, .
However, most of these studies were conducted in industrial and governmental sectors, while hospital settingsAiwith their unique job characteristicsAiremain less From the perspective of research development .
tate of the ar.
, most previous studies discussed work environment and workload variables separately or only examined non-medical In contrast, medical personnel have complex and high-risk job characteristics, such as responsibility for patient safety, fast-paced work demands, and long working hours.
These conditions highlight the importance of analyzing the simultaneous influence of the work environment and workload on the performance of medical personnel at TK II Iskandar Muda Hospital.
Banda Aceh.
Based on this background, this study aims to examine the effect of work environment and workload on the performance of medical personnel at TK II Iskandar Muda Hospital.
Banda Aceh.
The results are expected to provide valuable insights for hospital management in creating a conducive work environment and managing workload effectively, thereby improving the performance and service quality of medical personnel for patients.
Method This study employs a quantitative approach as it aims to measure the influence of work environment and workload on the performance of medical personnel.
The research was conducted at TK II Iskandar Muda Hospital.
Banda Aceh.
The population in this study consists of all medical personnel totaling 76 individuals, who were also used as the research sample through a saturated sampling technique .
Data were collected by distributing questionnaires to respondents.
The analytical method used is multiple linear regression analysis with the assistance of SPSS version 25.
Before hypothesis testing, several stages of analysis were conducted, including: .
validity and Reliability Tests to ensure the accuracy and consistency of the instruments.
classical Assumption Tests .
ormality, multicollinearity, and .
multiple Linear Regression Analysis to determine the influence of independent variables .
ork environment and workloa.
on the dependent variable .
erformance of medical personne.
t-test and F-test to examine partial and simultaneous The regression model used in this study is as follows:
Y = c bAxA bAxA e Where:
Y = Performance of Medical Personnel XCA = Work Environment XCC = Workload e = Error term This approach was chosen to enable the researcher to identify both the direct and combined effects of work environment and workload on the performance of medical personnel in a measurable manner.
Jurnal Humaniora A Cut Sona Qonita.
Tuwisna.
Suryani Murad Result This section presents the research findings and their explanations, describing the results of data analysis regarding the influence of work environment and workload on the performance of medical personnel at TK II Iskandar Muda Hospital.
Banda Aceh.
1 Presentation of research findings Descriptive analysis.
The descriptive analysis of respondents explains their characteristics, which include gender, age, marital status, and educational background.
Table 1.
Characteristics of respondents Gender Frequency Percentage Male Female Total Age Frequency Percentage < 30 Years 31 - 40 Years 41 - 50 Years > 50 Years Total Marital Status Frequency Percentage Married Single Divorced Total Education Frequency Percentage General Practitioner Dentist Specialist Doctor Total Source: processed data, 2025 Based on Table 1, most respondents are male, accounting for 64.
5% .
, while female respondents represent 35.
5% .
Most respondents are aged between 31Ae 40 years .
9%), followed by 41Ae50 years .
%), under 30 years .
2%), and over 50 years .
89%).
Most respondents are married .
4%), while only 6.
6% are unmarried.
Based on Table 4, most respondents are specialist doctors .
3%), followed by general practitioners .
7%), and dentists .
9%).
2 Validity and reliability tests Validity test.
The validity test was conducted to determine whether the collected data were valid based on the measurement instrument used, namely the questionnaire.
A measurement scale is considered valid if it accurately measures what it is intended to measure.
Therefore, the research results are valid if they correctly reflect the phenomena being studied .
, .
Jurnal Humaniora A Cut Sona Qonita.
Tuwisna.
Suryani Murad Table 2.
Results of the validity test Item Item A1 Item A2 Item A3 Item A4 Item A5 Item B1 Item B2 Item B3 Item C1 Item C2 Item C3 Item C4 Item C5 Variable R-Count R-Table Status Valid Valid Valid Valid Valid Valid Valid Valid Valid Valid Valid Valid Valid Based on Table 2, all items have r-count values greater than r-table .
, indicating that all measurement items are valid.
Reliability test.
The reliability test was used to determine whether the instrument consistently measures the same phenomenon.
A variable is considered reliable if CronbachAos Alpha > 0.
Table 3.
Results of the reliability test Variable Alpha Value Criteria Work Environment (X.
Workload (X.
Medical Personnel Performance (Y) Status Reliable Reliable Reliable Based on Table 3, all variables have Alpha values above 0.
6, indicating that the instruments are reliable.
3 Classical assumption tests Normality Test.
The normality test was performed to determine whether the residuals were normally distributed.
A good regression model has normally distributed residuals .
Table 4.
Results of the normality test Normality Residual Kolmogorov-Smirnov Z Sig.
Since the significance value .
is greater than 0.
05, the data are normally distributed.
4 Multicollinearity test The multicollinearity test checks whether there is a high correlation among independent variables .
Jurnal Humaniora A Cut Sona Qonita.
Tuwisna.
Suryani Murad Table 5.
Results of the multicollinearity test Kolinearitas statistik Variable Tolerance VIF Work Environment (X.
Workload (X.
Source: processed data, 2025 As all tolerance values exceed 0.
10 and VIF values are below 10, there is no indication of multicollinearity in the model.
Table 6.
Results of multiple linear regression Coefficientsa Unstandardized Standardized Coefficients Coefficients Model Std.
Error Beta (Constan.
1 Work Environment Workload Dependent Variable: Medical Personnel Performance Sig.
5 Regression analysis The regression equation derived from SPSS is Y = 1.
660X1 0.
Constant .
: When both independent variables remain constant, the average performance score of medical personnel is 1.
Work Environment .
: A 100% improvement in work environment increases performance by 66.
Workload .
: A 100% increase in workload improves performance by 45.
9%, assuming.
work environment remains constant.
Among the two variables, the work environment has a more dominant effect on performance.
Discussion The findings reveal that both work environment and workload significantly influence the performance of medical personnel at TK II Iskandar Muda Hospital.
Banda Aceh.
These results support previous research, which states that a comfortable, safe, and well-equipped work environment enhances productivity and job satisfaction among employees .
, .
Theoretically, this relationship can be explained by HerzbergAos Two-Factor Theory, which distinguishes between motivator factors and hygiene factors.
The work environment is categorized as a hygiene factor, which does not directly motivate employees but can cause dissatisfaction when inadequate.
Hence, a supportive work environment helps maintain the psychological stability of medical personnel, thereby improving their performance.
Meanwhile, the study also reveals that a high workload has a negative impact on the performance of medical personnel.
Excessive workloadsAisuch as many patients, extended working hours, and high job pressureAican cause work-related stress as well as physical and mental fatigue, which potentially reduces the quality of healthcare services.
This finding supports previous studies that found excessive workloads decrease work effectiveness and lead to emotional exhaustion .
, .
, .
This result is also consistent with work stress theory.
Jurnal Humaniora A Cut Sona Qonita.
Tuwisna.
Suryani Murad which explains that excessive pressure can trigger stress responses that negatively affect employee productivity and well-being .
Therefore, hospital management needs to pay attention to maintaining a balance between a supportive work environment and a proportional workload distribution to ensure optimal performance of medical personnel.
Efforts such as creating a comfortable workspace, improving medical facilities, and implementing fair work schedules can serve as effective strategies to enhance the performance of medical personnel at TK II Iskandar Muda Hospital.
Banda Aceh .
, .
, .
Conclusion Based on the results of the research, it can be concluded that the work environment and workload have a significant influence on the performance of medical personnel at TK II Iskandar Muda Hospital.
Banda Aceh.
The work environment has a positive and significant effect on the performance of medical personnel, meaning that the better the working conditions, the higher the performance achieved.
Conversely, workload has a negative and significant effect on the performance of medical personnel, indicating that the heavier the workload, the lower the performance tends to be.
The findings of this study contribute to the development of human resource management, particularly in the context of healthcare services.
A comfortable work environment, adequate facilities, and proportional workload distribution have been proven to enhance the effectiveness and productivity of medical personnel.
For future research, it is recommended to include additional variables such as work motivation, job satisfaction, and leadership, which may also influence the performance of medical personnel.
Furthermore, future studies could be conducted in other hospitals with a broader regional scope to enable the findings to be generalized more comprehensively.
Acknowledgement The author would like to express sincere gratitude to TK II Iskandar Muda Hospital.
Banda Aceh, for granting permission and providing the opportunity to collect research data.
Deep appreciation is also extended to the first and second academic supervisors for their valuable guidance, advice, and insights throughout the preparation of this article.
The author would also like to thank all medical personnel who willingly participated as respondents in this research.
AuthorsAo contributions and responsibilities Cut Sona Qonita: conceptualization, methodology, investigation, formal analysis, visualization, and writing Ae original draft.
Tuwisna: supervision and writing Ae review & editing.
Suryani Murad: supervision and writing Ae review & editing.
Funding This research was self-funded by the author.
without external financial support.
Availability of data and materials All data are available from the authors.
Competing interests The authors declare no competing interest.
Additional information No additional information from the authors.
Jurnal Humaniora A Cut Sona Qonita.
Tuwisna.
Suryani Murad
References