Indonesian Journal of Forestry Research Vol. 12 No. 1, April 2025, 99-114

ISSN 2355-7079/E-ISSN 2406-8195

IMPLEMENTATION ANALYSIS OF PUBLIC INFORMATION
DISCLOSURE POLICY: A CASE STUDY OF THE FOREST
MANAGEMENT TECHNICAL PERSONEL INFORMATION SYSTEM
(THE SIGANISHUT)
Ane D. Septina1*, Anita Rianti2, Mohamad Iqbal2, Vivin S. Sihombing2, and
Atika Z. Rahmayanti3
1

Research Center for Population, Research Organization for Social Sciences and Humanities, National
Research and Innovation Agency, Jakarta, Indonesia
2
Research Center for Ecology and Ethnobiology, Research Organization for Life Sciences and
Environment, National Research and Innovation Agency, Indonesia
3
Research Center for Behavioral and Circular Economics, Research Organization for Governance,
Economy, and Community Welfare, National Research and Innovation Agency, Indonesia
Received: 22 April 2023, Revised: 26 Februari 2024, Accepted: 27 April 2024

IMPLEMENTATION ANALYSIS OF PUBLIC INFORMATION DISCLOSURE POLICY: A CASE
STUDY OF THE FOREST MANAGEMENT TECHNICAL PERSONNEL INFORMATION SYSTEM
(THE SIGANISHUT). The analysis of public information disclosure policy implementation is a crucial

step in improving services and providing strategic references for government public information programs.
The Forest Management Technical Personnel Information System (SIGANISHUT) was developed under
the Ministry of Environment and Forestry (MoEF) Regulation No. 8 of 2021. This study examined the
implementation of public information disclosure within SIGANISHUT, which is managed by the Directorate
of Fees and Forest Product Distribution, Directorate General of Sustainable Forest Management. Using
qualitative methods—including in-depth interviews, literature reviews, and observations—this study found
that SIGANISHUT is managed with a user-centered approach. However, challenges persist regarding
resource availability and disposition. The system requires additional personnel and increased budget allocation
to support field-level policy socialization. Despite these challenges, policy implementers demonstrate
accountability in implementing MoEF Regulation No. 8 of 2021 and respond effectively to user complaints
and operational issues. From a bureaucratic perspective, the current framework adheres to the Standard
Operating Procedures outlined in the regulation, with a well-coordinated division of responsibilities among
implementers. SIGANISHUT streamlines bureaucracy by reducing service times through digital integration.
With sufficient support and well-designed policies, the legislative mandate on public information disclosure
can be implemented more effectively and efficiently. This study underscores the importance of continuous
evaluation and development to ensure SIGANISHUT meets stakeholder expectations and contributes to
transparency and accountability in sustainable forest management.
Keywords: Policy implementation, public information disclosure communication, SIGANISHUT
ANALISIS IMPLEMENTASI KEBIJAKAN KETERBUKAAN INFORMASI PUBLIK: STUDI KASUS
SISTEM INFORMASI KEPEGAWAIAN TEKNIS PENGELOLAAN HUTAN (SIGANISHUT).
Analisis implementasi kebijakan keterbukaan informasi publik merupakan langkah penting untuk meningkatkan layanan
dan memberikan referensi strategis untuk program informasi publik pemerintah. Sistem Informasi Tenaga Teknis Pengelolaan
Hutan, yang dikenal sebagai SIGANISHUT, dikembangkan berdasarkan Peraturan Menteri Lingkungan Hidup dan
Kehutanan (PermenLHK) No. 8 Tahun 2021. Studi ini meneliti implementasi keterbukaan informasi publik dalam
SIGANISHUT yang dikelola oleh Direktorat Iuran dan Penatausahaan Hasil Hutan, Direktorat Jenderal Pengelolaan
Hutan Lestari. Kementerian Kehutanan. Dengan menggunakan metode kualitatif, termasuk wawancara mendalam, tinjauan
literatur, dan observasi, studi ini menemukan bahwa SIGANISHUT dikelola dengan pendekatan yang berpusat pada
pengguna. Ketersediaan sumber daya dan disposisi menjadi tantangan. Sistem ini membutuhkan tambahan personel dan
peningkatan alokasi anggaran untuk sosialisasi kebijakan di tingkat lapangan. Di sisi lain, pelaksana kebijakan telah
*

Corresponding author: anedwiseptina@gmail.com

©2025 IJFR. Open access under CC BY-NC-SA license. doi:10.59465/ijfr.2025.12.1.99-114

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Indonesian Journal of Forestry Research Vol. 12 No. 1, April 2025, 99-114

ISSN: 2355-7079/E-ISSN: 2406-8195

menunjukkan akuntabilitas dalam menerjemahkan PermenLHK No. 8 Tahun 2021 serta responsif terhadap keluhan
pengguna dan masalah operasional. Dari perspektif struktur birokrasi, kerangka kerja saat ini mematuhi Standar
Operasional Prosedur yang diatur dalam peraturan, dan pembagian tanggung jawab antar pelaksana telah terkoordinasi
dengan baik. SIGANISHUT menyederhanakan birokrasi dengan mempercepat waktu layanan melalui integrasi digital.
Dengan dukungan yang memadai dan kebijakan yang terukur dengan baik, mandat legislatif tentang keterbukaan informasi
publik dapat diimplementasikan dengan lebih efektif dan efisien. Studi ini menekankan perlunya evaluasi dan pengembangan
berkelanjutan untuk memastikan bahwa SIGANISHUT memenuhi ekspektasi para pemangku kepentingan dan
berkontribusi pada transparansi serta akuntabilitas dalam pengelolaan hutan lestari.
Kata kunci: Implementasi Kebijakan, Komunikasi Keterbukaan Informasi Publik, SIGANISHUT

I. INTRODUCTION
The Industrial Revolution 4.0 has "forced"
all business processes to use Information and
Communication Technology (ICT), not least
in government business processes. With the
growing complexity of the need to process
data and information, ICT has become a vital
component of an organization's business
strategies and approaches. Strengthened by
the demands of the Sustainable Development
Goals, the government must create effective,
accountable, and transparent institutions to
implement sustainable governance. Therefore,
the public information disclosure concept
initiation in various government sectors is
strategic to avoid abuse of authority.
The public information disclosure concept is
also in line with the fourth nawacita of President
Joko Widodo, which is to make the government
always present by building clean, effective,
democratic, and reliable governance (Tim
Komunikasi Pemerintah Kemkominfo, 2016).
In simple terms, public information disclosure
can be understood as a concept that allows the
public to access open data from government
websites based on applicable regulations.
The open data concept is expected to create
evidence-based policymaking in sustainable
development governance (Maizunati, 2018).
Government-held quantitative, administrative,
and operational data provide significant
opportunities for evaluation to improve the
efficiency and effectiveness of policies and

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programs (Hanrahan, 2017). The government
has set various regulations to support the policy,
as in Law No. 14 of 2008 on Public Information
Disclosure, and regulates the data categories
that the public can access and the data type
that the public cannot access as in Government
Regulation of the Republic of Indonesia No.
61 of 2010 on the Implementation of Law No.
14 of 2008 on Public Information Disclosure
and Presidential Decree No. 3 of 2003.
In 2020, the Forest Management Technical
Personnel Information System, also known
as the SIGANISHUT, was launched.
Establishment of the SIGANISHUT based on
the Regulation by the Minister of Environment
and Forestry of the Republic of Indonesia
(MoEF) No. 8 of 2021 on Forest Governance
and the Forest Management Plan Preparation,
as well as Forest Utilization in Protected Forests
and Production Forests.
The SIGANISHUT is designed as a series
of electronic devices and procedures that
function to prepare, collect, process, analyze,
store, display, announce, send, and disseminate
information related to GANISPH. GANISPH
is an abbreviation for Forest Management
Technical Personnel, a technical officer
mandated to do forest management based on
related regulations.
As one of the public information and
service programs, the SIGANISHUT is
designed in the form of public information
disclosure and e-service of GANISPH which is

Implementation Analysis of Public Information Disclosure Policy: ...................(Ane D. Septina et al.)

under the authority of the Directorate General
of Sustainable Forest Management, Ministry
of Environment and Forestry (MoEF).
The SIGANISHUT presented to provide
online-based services for the community,
especially for forest management technical
personnel and other stakeholders. In order
to avoid maladministration, it is important to
implement public information disclosure in the
implementation of the SIGANISHUT.
The analysis of the public information
disclosure policies implementation is one of the
first steps in implementing policy evaluations to
improve services and produce references and
references for the performance strategy of the
government's public information program.
This is in accordance with the mandate stated in
the Presidential Instruction on National Policy
and Strategy for E-Government Development
in 2003.
There are 5 (five) stages in public policy
(Dunn, 1994). Stage one is agenda setting. After
that, formulating a legitimate policy; stage three
is implementing the policy. Implementing the
policy becomes our focus in this study before
evaluating implementation and performance as
stage four, and the effects of the policy as the
last stage.
Public information disclosure is related
to transparency. Transparency in the form
of openness and honesty are the ideals of
implementing a democratic and sustainable
government risk management more specifically
(Ihlen, Øyvind, Just, S.N., Kjeldsen, J.E.,
Mølster, R., Offerdal, T.S., Rasmussen, J.,
Skogerbø, 2022). To nuance this understanding,
some researchers have introduced some
distinctions such as service quality (Adelia et
al., 2016), implementation level (Handayani &
Kardia, 2010), e-government implementation
(Nur, 2014), and service digitization (Ahmad,
2020) regarding e-government research theme.
Several different approaches were used even
though the object under study was the same. In
Adelia's (Adelia et al., 2016) research, they used
the e-Government Service Quality and Service
User Satisfaction variable to measure service

quality quantitatively. Then in Handayani's
(Handayani & Kardia, 2010) research, she
chose the Deloitte & Touche frame of
reference to analyze the E-Government
implementation level on the ministries level
using the three ministries as a comparison
in her paper. Ahmad (Ahmad, 2020) used
Incremental innovation approaches to research
digitizing village government services. This
approach focused on the use of knowledge
and technology solutions. Meanwhile, research
related to the implementation of Public
Information Disclosure was carried out by
Nupikso (2015) through a qualitative approach
by taking research objects at 7 (seven) SKPD
(Local Government apparatus in Indonesia) in
Palu city using Computer-Mediated Discourse
Analysis.
There are many studies related to government
public information disclosure in the form
of digital platforms using different research
approaches. Unfortunately, until now, it is still a
challenge to find research related to the use and
evaluation of forestry information systems that
help manage the sustainable forest in Indonesia.
Meanwhile, MoEF, as the mandate holder for
forestry and environmental management in
Indonesia, has already started using information
systems in forestry management.
Therefore the author brought the theme of
The SIGANISHUT as an analysis material for
implementing forest management policies that
focus on human resources because scientific
literature related to this matter still needs to
be widely available. In fact, the capacity of
human resources is one of the critical factors
in achieving sustainable forest management
(Soetaryono, 2000); Acosta, R.T.,& Rodney,
2006; Nursalam, 2010 ) of MoEF Regulation
No. 8 of 2021 through the implementation
of SIGANISHUT. The findings of the study
will be beneficial for policymakers, especially
within the scope of the MoEF, in determining
policies for sustainable forest management
especially in human capacity management.
After all, the support from policy-implementing
organizations and the resources support is vital

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(Aritonang, 2011).
II. MATERIAL AND METHOD
A. Research Focus and Time
This research focused on the implementation
of Regulation Implementation of the MoEF
No. 8 of 2021 through the Forest Management
Technical Personnel Information System (the
SIGANISHUT). The SIGANISHUT is an
Information System of Forest Management
Technical Personnel (GANISPH) under
the authority of the Directorate General of
Sustainable Forest Management, MoEF. The
research itself was conducted from 21 February
to 23 March 2022.
B. Data Collection Methods
Initially, the study was designed as a
qualitative study, involving both interviews
with 1 (one) key informant from the SubDirectorate of Fees and Forest Products
Administration, Dit. Fees and Forest Product
Distribution (IPHH), MoEF with the position
of the SIGANISHUT’s administrator and 1
(one) supporting informant in the managerial
position. They were the representation of the
policy implementor in MoEF Regulation No.8
of 2021.
To strengthen the analysis of the problems
studied, the research question used to
interview informants refers to four variables
that influence the implementation of policies,
namely: communication, resources, disposition,
and bureaucracy structure, based on the
implementation policy theory of George C.
Edwards III (Subarsono, 2021).
There are four variables affecting policy
implementation from Edwards III’s point of
view, which are (1) Communication, is related
to communicating the goals and objectives
of the policy to the target group. In addition,
these policy decisions and orders must be
passed on to the appropriate personnel. The
implementers must carefully understand them
to reduce the distortion of implementation;
(2) Resources: sources can be an important

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factor in implementing public policy, including
implementor competence, authority, and
facilities; (3) Disposition: disposition is the
character and characteristics possessed by
the implementor, such as support for the
implementation of policies, commitment,
and honesty; and (4) Bureaucracy structure:
the bureaucratic structure in charge of
implementing policies significantly influences
policy implementation. Edwards emphasizes
two characteristics of bureaucracy: basic work
procedures, better known as standard operating
procedures, and fragmentation or pressure
outside the bureaucratic unit. (Subarsono, 2021;
Winarno, 2007).
The recent study also conducted an indepth inquiry into the SIGANISHUT
System Information website on https://
siganishut.menlhk.go.id to see the disclosure
of information claimed to have been carried
out by the SIGANISHUT management. In
the observation activities carried out, we
also monitored the achievements of the
SIGANISHUT service and the constraints that
occurred, both technical and non-technical/
human error.
C. Data Analysis Methods
The SIGANISHUT is considered a digital
embodiment of the implementation of the
MoEF Regulation No. 8 of 2021 because
the public service and information programs
presented in the information system originate
from it.
Research data were processed from in-depth
interviews, observation on the SIGANISHUT
official site, and literature studies. A minisurvey was also conducted to enrich the analysis
of SIGANISHUT's utilization from the
GANISPH's point of view. It was conducted
in November 2022 regarding the perceptions
of SIGANISHUT users about the benefits
of SIGANISHUT and was participated by 36
respondents.
The collected data related to the
SIGANISHUT implementation policy then
were processed through data reduction by

Implementation Analysis of Public Information Disclosure Policy: ...................(Ane D. Septina et al.)

identifying and coding the unit. The data from
the mini-survey were delivered descriptively.
Furthermore, conclusions were taken after
data was served. The data was analyzed using
the theoretical framework of four variables
affecting policy implementation from George
C. Edwards III (Subarsono, 2021).
III. RESULT AND DISCUSSION
A. Brief Overview of SIGANISHUT
The SIGANISHUT was launched on
November 13, 2020, to provide electronic
services related to GANISPH and as a
medium of public information for the public.
In line with Presidential Instruction No. 3 of
2003, which mandates communication and
information technology in government or
what is often referred to as e-government,
The SIGANISHUT is being pursued as
public information and service by prioritizing
effectiveness, transparency, and accountability.
Before the launch of The SIGANISHUT,
the Forest Management Technical Personnel
(GANISPH) business processes were carried
out conventionally. For example, the issuance
of the assignment letter for GANISPH is done
manually, so it is quite time-consuming in the
issuance process. The GANISPH registration
number is determined by the head of the
production forest management office, as well as
the appointment and issuance of the GANISPH
letter. This is considered less effective. Through
the SIGANISHUT, several lines have been
cut so that the head of the production forest
management office only assigns GANISPH
while the GANISPH's letter is automatically
issued through the SIGANISHUT.
In addition, other administrative obstacles
faced in managing the issuance of the
GANISPH assignment letter include: follow-up
documents that do not follow the completion
time procedure, Some documents are difficult
to track due to poor filing, achievements not
being measured accurately and real-time, as well
as up-to-date data of GANISPH is still not
optimal.

Now, based on observations on the official
website, there is information that can be
accessed in real-time and is open to the public.
Such as: (1). GANISPH base growth; (2).
GANISPH e-registration base growth ratio;
(3). GANISPH assignment base growth ratio;
(4). Information on the issuance of a statement
on the results of the GANISPH performance
assessment; as well as the performance status
of GANISPH, which is presented in chart form
and can be known in real-time. This makes it
easier for stakeholders to carry out evaluation
and traceability. Therefore, this information
system is designed to be accessible anytime,
anywhere in accordance with the slogan of
the SIGANISHUT, flexi-time flexi space. the
chosen web-based platform is considered
matched with the tagline of the SIGANISHUT,
because the advantage of using a computerbased information system is that the data
presented will be faster, more precise and
accurate (Artanaya & Yadnyana, 2016). Based
on the observation on the SIGANISHUT’s
interface in https://siganishut.menlhk.go.id
(as shown in Figure 1), it is known that the
SIGANISHUT displays some information and
public services which are.
1. The availability of information diagram of
Forest Management Technical Personnel
(GANISPH); It informs the GANISPH
officer who has served and has not served
2. Information diagram for the GANISPH
assignment
3. Search tool for GANISPH registration
4. Search tool for GANISPH assignment
5. Search tool for GANISPH.
There are two user categories in the
SIGANISHUT. The first is the users who can
only view public information presented on the
SIGANISHUT interface. The second is the
users who have access rights based on laws and
regulations according to their authority.
Considering the interview result and the
research conducted by Doll & Torkzadeh (1988)
on user categorization, the two user categories
of the SIGANISHUT can be identified as

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primary and secondary users. The users who
can only view public information presented on
the SIGANISHUT interface are categorized
as primary users. It can be any party interested
in the SIGANISHUT’s public information
that is served. According to Sugandi (2011),
citizens, community businesses, government
employees, and government agencies are the
main customers of E-Government services.
While, secondary users in the SIGANISHUT
can be identified as Forest Management
Technical Personnel (GANISPH), KLHK
(the SIGANISHUT managers, administrator,
helpdesk of the Directorate General in
charge of sustainable forest management,
Head of Provincial Service, Head of the
Production Forest Management Unit (BPHP),
the holders of Business Permits for Forest
Utilization, the holders of Business Permits
for Processing Forest Products, the holders
of Forest Management Rights, the holders of
social forestry management, the holders of
authorizations utilization of wood for nonforestry activities, and other parties who hold
permission from the Director-General.
The application of the SIGANISHUT is
mandatory for secondary users. To maximize
service satisfaction to users, the policy that
needs to be emphasized in this section is to
know for sure the users' characteristics from
this public information and service program.

ISSN: 2355-7079/E-ISSN: 2406-8195

According
to
the
SIGANISHUT
administrator, this information system is webbased to make it easier for users to access via
a computer or smartphone. This is in line with
Turban, Lee, King, & Viehland’s opinion that
a web-based information system can facilitate
access to information or knowledge transfer
that can be done by anyone, anywhere and
anytime (Turban et al., 2004).
B. The SIGANISHUT Implementation
Policy
Ripley and Franklin opined that
implementation happens after the laws are
settled, which gives the authority to program,
policy, benefit, or tangible output. In a policy,
implementation is a crucial thing. In Edwards
III’s view, policy implementation is affected by
four variables which are (1) Communication, (2)
resources, (3) disposition, and (4) bureaucracy
structure (Subarsono, 2021).
In this context, communication refers
to all communication activities carried
out by related parties in implementing the
SIGANISHUT policy. Resources refers to
mapping the strengths and weaknesses of the
human resources managing the SIGANISHUT.
This section is under the auspices of the
Directorate of Fees and Forest Product
Distribution (IPHH Directorate), Directorate
General of Sustainable Forest Management,

Source: https://siganishut.menlhk.go.id, accessed 25 February 2022

Figure 1. The SIGANISHUT User Interface

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Implementation Analysis of Public Information Disclousure Policy: ...................(Ane D. Septina et al.)

MoeF. Disposition relates to the attitudes
and responsibilities of the SIGANISHUT
administrator, while bureaucracy structure
can be interpreted as a part or unit of a large
organization assigned to carry out task functions
to achieve organizational goals.
1. Communication
According
to
Agustiono
(2006),
communication is one of the essential
variables that influence the implementation
of public policy. Communication will
determine the success of implementing
public policies' objectives (Agustiono, 2006).
The communication activities that the policy
implementers have carried out must be
aligned with the vision targets to increase
the effectiveness of policy implementation.
Communication can convey programs or
policies and educate the user's target.
In
Edwards'
concept
of
policy
implementation theory, the first requirement
for effective policy implementation is that those
who implement decisions must know what they
are doing. From interviews with the informants,
it is known that the policy implementers had
carried out one form of communication
through the socialization of the SIGANISHUT.
As representatives of the policy implementers,
the administrator communicated with The

SIGANISHUT officers at the Production Forest
Management Unit (BPHP), GANISPH, Perum
Perhutani, and business permit holders as the
target group. This socialization was also used
to update additional information regarding the
realization of MoEF Regulation No. 8 of 2021.
As a direct consultation regarding obstacles
and information, the participants felt it needed
to be clarified. Unfortunately, face-to-face
socialization cannot be carried out throughout
the year because there was no budget at the
IPHH Directorate in 2020 and 2021. In 2021,
there had been three online SIGANISHUT
socializations facilitated by BPHP, namely
BPHP Region VI Bandar Lampung, BPHP
Region X Palangka Raya, and BPHP Region XI
Samarinda.
To help secondary users in general, the
policy implementor, the IPHH Directorate,
has provided guidelines (Guidelines =
panduan in Indonesian language) for using
the SIGANISHUT on its website (as shown
in Figure 2, Figure 3, Figure 4 and Figure 5).
The guidelines are categorized according
to users: LSP (Professional Certification
Institution), Permit Holders, Perum Perhutani,
and GANISPH. However, the particular guide
for LSP is still not readily available because the
business processes were still in the preparatory
stage at the time of this study.

Source: https:// siganishut.menlhk.go.id, accessed 23 March 2022

Figure 2. THE SIGANISHUT User Guide

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Source: https://siganishut.menlhk.go.id, accessed 23 March 2022

Figure 3. The SIGANISHUT User Guide for Permit Holders

Source: https://siganishut.menlhk.go.id, accessed 23 March 2022

Figure 4. The SIGANISHUT User Guide for Permit Holders

The Communication media between
SIGANISHUT operator at BPHP and
SIGANISHUT
administrators
using
WhatsApp Group (WAG). This WAG is used
to deliver information, complaints/problems
of secondary users related to implementing
the SIGANISHUT, and solutions/resolving
issues by The SIGANISHUT managers to The
SIGANISHUT officers at BPHP. A help desk
channel is also provided for users who encounter
difficulties using The SIGANISHUT.
Other communication problems that
appeared were related to personal errors. The

106

users forgot their user logins (username and/
or password). GANISPH and license-holder
operators often experience this problem.
According to the administrator, it has often
been emphasized to record usernames and
passwords on paper and save them properly
when users register. Unfortunately, until now,
many users still have problems with this, which
means that the information on preventing
forgetting to log in from the administrator still
needs to be fully complied with.
Another obstacle was indiscipline from
GANISPH and permit holders at the time of

Implementation Analysis of Public Information Disclousure Policy: ...................(Ane D. Septina et al.)

registration. GANISPH and permit holders did
not follow the provisions as stipulated in The
SIGANISHUT. The administrator found many
GANISPHs who chose the wrong registration
form, GANISPHs or permit holders uploaded
documents that were not following the
requirements. This condition will cause The
SIGANISHUT officers to reject the GANISPH
assignment application phase submitted by the
permit holder at BPHP.
The administrator will lock the account in
question for users monitored several times for
such undisciplined actions. The account will

be re-opened after the user follows the proper
requirements.
Through observations on the PHL official
website (https://phl.menlhk.go.id/) which
is echelon 1 of the IPHH directorate, it is
known as the SIGANISHUT link has not
been included in the related link on the website
(as shown in Figure 6). The inclusion of the
SIGANISHUT link is highly recommended
because the website can function as a medium
for promotion and socialization related to
public services and information owned by the
Directorate General of PHL in general and

Source: https://siganishut.menlhk.go.id, accessed 23 March 2022

Figure 5. The Siganishut User Guide for GANISPH

Source: https://phl.menlhk.go.id, accessed 23 March 2022

Figure 6. Related Link Display on Official Website of Directorate General PHL

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specifically for the IPHH Directorate, which is
responsible for The SIGANISHUT.
2. Resources
The biggest challenge in building a quality
public information and communication
system is the information packaging and
information management needed by the public
in an accurate, attractive, and quality manner
(Abidin, 2016). This is why human resources
who understand the technical substance and
have knowledge in the IT field are needed in
carrying out The SIGANISHUT for its public
info and e-services. Based on Yalia (2014), the
resource factor is key for policy implementation
effectiveness. Without adequate resources,
policies can't be implemented properly.
At
the
IPHH Directorate, the
SIGANISHUT has one administrator officer
in charge of ensuring the operation of
SIGANISHUT. Based on the interview, he
has a background in forestry and information
technology. He also considered having good
knowledge on the SIGANISHUT since he
joined the design team of SIGANISHUT. The
SIGANISHUT administrator ensures that the
SIGANISHUT is under the business processes
regulated in MoEF Regulation No. 8 of 2021.
In his assignment, the administrator is assisted
by a third party responsible for IT.
To deepen the understanding, interviews
with the manager have also been done. Related
to human resources, she is aware of the need
for additional people to assist the administrator
officer in running the SIGANISHUT at
the moment. It is hoped that increasing the
number of members can help each other solve
problems. According to the SIGANISHUT's
administrator, additional personnel are required
and are expected to have the responsibility,
competence, and good knowledge of the
SIGANISHUT's business processes.
The policy form to support financial
resources carried out by the Directorate
General of Sustainable Forest Management
is through the SIGANISHUT development
budgeting. Based on the interview, the

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SIGANISHUT uses local storage with a single
server for application and database services.
It is known that the SIGANISHUT server
is planned to be combined with SIPUHH's
server because SIPUHH's server space still has
a lot of capacity. It can be further improved
by adding investment in the SIGANISHUT
maintenance to strengthen the system's quality
from functions to data and information security
and the addition of local storage to anticipate
the increase in the SIGANISHUT users in the
future. After all, the financial resource is a part
of the resource factor along with the policy’s
implementer competence (Subarsono, 2021).
3. Disposition
In simple terms, the disposition can
be interpreted as the policy implementer’s
tendency to implement the policy. Disposition
includes commitment and honesty in the
implementation (Setyati & Utomo, 2015).
Based on the interview, according to the
SIGANISHUT
manager's
observations,
the administrator strongly supports the
implementation of this policy. Administrators
show responsibility in translating the MoEF
Regulation No. 8 of 2021 and were responsive
to any complaints/obstacles related to using the
SIGANISHUT. This was proven in help desk
email conversations which were also routinely
checked by the SPIP Team (internal auditor)
every 3 months.
The SIGANISHUT manager also said that
the administrator demonstrated initiatives
related to this policy, such as proposing the
design concept of the SIGANISHUT website
layout, the concept of public information, and
the concept of the SIGANISHUT tagline and
logo. The goal was that the SIGANISHUT
users could more easily recognize, understand,
and be interested in the existence of the
SIGANISHUT. From these statements and
evidence, it can be concluded that the disposition
in the SIGANISHUT already running well.
In implementing the policy, the implementer
(refers to the manager and administrator) plays
a vital role in ensuring the success of the policy

Implementation Analysis of Public Information Disclousure Policy: ...................(Ane D. Septina et al.)

implementation. This is in line with what was
conveyed by Yalia (2014) in his research that
if the implementers have a positive attitude
tendency in providing support for policy
implementation, there is a high possibility
that policy implementation will be carried out
according to the initial decision
4. Bureaucracy Structure
The organizational structure in charge of
implementing policies significantly influences
policy implementation (Subarsono, 2021). In
Edwards' theory of policy implementation,
even though policy implementers already have
the desire and are supported by sources to do
so, in implementing these policies, they can still
be hampered by the organizational structures in
which they carry out these activities (Winarno,
2007). The term "bureaucratic structure" in this
theory refers to these organizational structures.
There are two characteristics emphasized here
which are Standard Operating Procedure (SOP)
and fragmentation.
According to Winarno (2005), Standard
operational procedure (SOP) is a development
of internal demands for the certainty of
time, resources, and uniformity needs in a
complex and extensive work organization.
Meanwhile, fragmentation is the distribution
of responsibilities for a policy to several
different agencies, which requires coordination
(Winarno, 2005). The fragmentation form
contained in the implementation of the MoEF
Regulation No. 8 of 2021 policy is the authority
distribution in implementing this policy.
The policy implementation of The MoEF
Regulation No. 8 of 2021 is carried out by two
implementers with different authorities, namely
administrators from the Sub-Directorate of
Forest Product Administration, Dit. IPHH,
and operators from the Production Forest
Management office and the company.
The administrator has the authority
to handle complaints/problems, provide
explanations/solutions
related
to
the
implementation of the SIGANISHUT, and
coordinate with the SIGANISHUT developers

regarding applications that need repair or
improvement. Operators from the Production
Forest Management Office (BPHP) have the
SIGANISHUT access rights to verify and
monitor SIGANISHUT e-services. While
the operators from companies have access to
propose GANISPH assignments for company
purposes.
Based on the research results, it is known
that the issuance of the decree and GANISPH
assignment cards used to be done manually
with the approval of the head of BPHP. This
manual process has the potential to be timeconsuming and can allow documents to be
scattered if archiving is poor. After using the
SIGANISHUT, the business process is carried
out online, making it easier to track the status
of applications and streamline services.
In issuing the decree and GANISPH
assignment cards, all BPHPs refer to the
Standard Operating Procedure (SOP) for
issuing assignment decrees as stated in MoEF
regulation No. 8 of 2021 in article 300,
paragraph 5. This policy is implemented in
the SIGANISHUT by issuing the GANISPH
assignment card automatically after 10 working
days have passed.
Because the SOP is clearly stated in MoEF
Regulation No. 8 of 2021, coordination can run
well. This fragmentation does not produce bad
consequences that can hinder the process of
public service and the concept of information
disclosure that is carried out.
C. Public Information Transparency and
Public Services on the SIGANISHUT
The SIGANISHUT, as a means of the
embodiment of the MoEF Regulation No. 8 of
2021, has been proven to provide bureaucratic
services online and public information in
real-time. From the observation taken from
February to July 2022 (as shown in Figure 7), it is
known that all features of bureaucratic services
and the public information section functioned.
Several errors occurred since so many users
accessed this information system, but they were
manageable. As a result, if the SIGANISHUT

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Indonesian Journal of Forestry Research Vol. 12 No. 1, April 2025, 99-114

keyword is typed on the Google search site,
it will link to the official site on Google’s first
page without the help of robots. This implies
that if the information system is considered
good, users will continue to use it.
The features for issuing GANISPH registers,
GANISPH assignments, GANISPH searches,
and checking GANISPH assignments on the
official SIGANISHUT website generally work
well with information on updates per date and
time of access. According to the administrator,
this e-service was temporarily deactivated for
approximately 1x 24 hours in 2021 due to
adding major maintenance features, while minor
problems can be repaired directly without
deactivating the site (as shown in Figure 8).
Figure 7, Figure 8 and Figure 9 show the
disclosure of public information and electronic
services carried out by the Sub-Directorate of
Forest Product Administration, Dit. IPHH.
Figure 8 shows the features of the GANISPH
service, which can be done paperless, and Figure

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9 shows information related to GANISPH,
who has been on duty or who has not been on
duty, and the total qualification data.
In analyzing the application of a policy which
in this case is manifested in an information
system, it is essential also to know the views
of regular SIGANISHUT users, namely
GANISPH, regarding its use. Therefore a minisurvey was conducted, which was attended by
36 respondents, with the percentage of female
respondents being 16.7% and male respondents
being 83.3%.
Respondents can be categorized as
secondary users of SIGANISHUT because
they have access to SIGANISHUT related
to GANISPH e-services (Doll & Torkzadeh,
1988). They were identified as coming from the
private sector (companies) and the government
(KLHK/BPHP). Based on the age range, most
of The SIGANISHUT users in this minisurvey were dominated by workers from the Z
generation and the Y generation at 55.8%. The

Source: https://siganishut.menlhk.go.id, accessed 16 July 2022

Figure 7. One of The SIGANISHUT’ public info display
Remarks:
Tahun: Year
Kualifikasi: Qualification
Jenis kelamin: Sex
Update per tanggal: Update per date
Pukul: Time
ASN: Civil Servants
NON ASN: Non Civil Servants

110

Layak: Eligible
Layak dengan peringatan ke-1: Eligible with first warning
Layak dengan peringatan ke-2: Eligible with second warning
Tidak layak: Not Eligible
Total: Total

Implementation Analysis of Public Information Disclousure Policy: ...................(Ane D. Septina et al.)

Source: https://siganishut.menlhk.go.id/, accessed 23 November 2022

Figure 8. Home display on the official website of the SIGANISHUT
Remarks:
Penerbitan Register GANISPH:
Issuance of GANISPH Register
Penuugasan
GANISPH: The Assignment of
GANISPH
Pencarian GANISPH: Search for GANISPH
Cek Penugasan: Search for Assignment

Update Per tanggal: Updated as of Date
Wilayah: Region
Pilih BPHP: Select BPHP
Provinsi: Province
Kulaifikasi GANISPH: GANISPH Qualification
Pilih Kualifikasi
GANISPH: Select GANISPH
Qualification

Source: https://siganishut.menlhk.go.id/, accessed 23 November 2022

Figure 9. Real-Time data related to GANISPH on the SIGANISHUT
Remarks:
Perbandingan GANISPH: Comparison of GANISPH
Sumber: Source
Update per tanggal: Updated as of Date
Pukul: Time
Jumlah: Amount

Dalam penugasan: Assigned
Belum ada penugasan: No assignment
Total kualifikasi: Total Qualification
(CANHUT,NENHUT,BINAHUT, KAPIS, etc are
abbreviations for specific types of GANISHUT
assignments)

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Source: primary data

Figure 10. The respondent’s age in a mini survey related to the SIGANISHUT user’s perception of the
benefit of SIGANISHUT

Z generation is the generation that was born
between 1995-2010, while the Y generation is
the generation that was born between 19801995 (Bencsik, A., B.; Horváth-Csikós, G.;
Juhász, 2016).
According to most users (as shown in Figure
10), The SIGANISHUT has relatively easy
access to use and can assist with reporting and
implementing GANISPH activities. The other
three respondents considered it difficult due to
the age factor and linking site accessibility as
difficult to access because the user experienced
an unstable internet network. The advantage
of the Z and Y generations, compared to the
baby boomer generation, is that they grew up
in the digital era, making it easier for them to
adapt to technology (Taylor, 2018; Heuss, S.C.,
Zimmerli, L., Schneeberger, 2022). However,
the SIGANISHUT users think that the use
of SIGANISHUT still needs to be enhanced,
so they suggest increasing the socialization
activities so that The SIGANISHUT users'
comprehension can be improved..
IV. CONCLUSION
As a tangible manifestation of the MoEF
regulation policy No. 8 of 2021, SIGANISHUT
has been providing online-based public services
and consistently presenting public information
in real-time since its launch in 2020. The
SIGANISHUT can simplify the bureaucracy

112

because it cuts time with the digital service by
providing electronic services such as GANISPH
e-register, e-assignment, e-placement, e-report,
and e-monev.
In
policy
implementation,
the
communication process is carried out clearly.
Policy implementers understand what will be
conveyed to the target users. They use twoway communication channels through faceto-face socialization and help desks. Faceto-face socialization is chosen so that policy
implementers can assess the comprehension
and interest of users so that it can be used as
evaluation material in delivering messages in
the future. However, due to the pandemic and
limited budget funds, face-to-face socialization
activities were halted and resumed in 2022.
However, it is still necessary to increase the
budget for policy socialization in the field
because the users still need it.
For the disposition point of policy
implementers, they have shown responsibility
in translating MoEF regulation No. 8 of 2021
and are responsive to all complaints/obstacles
related to using the SIGANISHUT. In terms of
the bureaucratic structure, it is known that with
the current structure, policy implementation
is based on the SOPs contained in MoEF
regulation No. 8 of 2021 and the fragmentation
of responsibilities from policy implementers
can be well coordinated.

Implementation Analysis of Public Information Disclousure Policy: ...................(Ane D. Septina et al.)

In Dit. IPHH, the resources to strengthen
the implementation of current policies are
human resources, technology facilities, and
financial resources. However, it was deemed
necessary to add more human resources
to assist the administrator's duties, which
had only been held by one person. In its
bureaucratic structure, MoEF regulation No. 8
of 2021 through the SIGANISHUT has been
implemented by dividing the distribution of
responsibility for policy implementation to the
Production Forest Management Unit (BPHP)
with reference to the applicable SOP.
Dit. IPHH has a major role in supporting
the successful implementation of public
disclosure policies as mandated to manage
the SIGANISHUT. Full support regarding
priorities and policy directions for developing
information systems is crucial for implementing
the SIGANISHUT public information and
service program. Through the appropriate
support and measurable policies and regulations,
it is hoped that the legislative mandate regarding
public information disclosure can be carried
out efficiently and adequately.

ACKNOWLEDGEMENT
The author expressed gratitude to the
Directorate General of Sustainable Forest
Management, the Ministry of Environment
and Forestry (MoEF), and the SIGANISHUT
informants especially Mr. Surendro Pradipto
and teams who have helped gather data and
information for the benefit of the study.
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