Volume xx Issue xx.
Month Year
The Title of Artiecle ANALYSIS OF PERFORMANCE IMPROVEMENT AT THE AMBARITA
FERRY PORT IN SAMOSIR REGENCY
FIRDA MARIA TUTUZ FATIMATUZ1.
FREDDY TAMPUBOLON2
Abstract Optimal port performance can only be achieved through the support of facilities, human resources, and service systems that meet the needs of port service.
The Ambarita Ferry Port is a strategic transportation hub in Samosir Regency that serves the AmbaritaAeAjibata route, which has experienced significant growth in recent years.
During the 2020Ae2024 period, the number of passengers increased by 117.
61% and vehicles by 73.
However, this growth has not been matched by adequate service facilities, such as limited waiting areas, inadequate safety facilities, limited access to information, and the absence of a port zoning system.
In this research, an indepth analysis is carried out to understand the effectiveness of the service and develop strategies to enhance the performance of the port.
The results of the performance evaluation indicate that there is still a gap between The importance and performance of the service.
An assessment using The Importance Performance Analysis (IPA) method is used to assess the relative importance of factors in a given context indicates that the overall service performance conformity level is 33%, falling into the moderate category, with some service indicators in quadrants I to IV.
Recommendations for improvement include the provision of protective facilities .
, service information .
aps/facility locations, fares, and onward transportatio.
, and the reorganization of parking areas and terminals.
The five-year demand projection .
5Ae2.
is estimated to reach 1,070,144 passengers and 213,532 mixed vehicles.
Keywords: Port Performance.
Importance Performance Analysis.
Service Facilities Introduction A ferry port is a transportation hub that serves the movement of passengers and vehicles between regions via waterways.
Ferry ports are important in this regard transportation system by supporting connectivity between regions, especially archipelagic regions, and facilitating the mobility of people and goods.
Ambarita Ferry Port is located in Samosir Regency.
North Sumatra, and serves as an important access point for passenger and vehicle transportation to and from Samosir Island via Lake Toba.
The significant increase in vehicle and passenger traffic each year demonstrates that this port Is considered a key contributor to the advancement of local economic growth and the tourism sector in the Lake Toba region.
The Ambarita Ferry Port is included in the national super-priority area with the Ambarita Ajibata route taking approximately 60 minutes and served by two ships, namely KMP.
Ihan Batak & KMP.
Pora-Pora.
Based on data from the past five years .
0Ae2.
, there has been a 1 PTDI-STTD, email:frdmaria24@gmail.
Nurlisa Ginting et al.
AuSelf-Efficacy on Accessibility for Sustainable Tourism in Pangururan District.
Samosir Regency.
Indonesia,Ay E3S Web of Conferences 519 .
: 1Ae7, https://doi.
org/10.
1051/e3sconf/202451903026.
3 Siti Hajar, .
Ramlan, and Nur Ambia Arma.
AuTourism Governance Based-On Penta-Helix Model in Samosir Island.
Indonesia,Ay International Journal of Religion 5, no.
: 1914Ae27, https://doi.
org/10.
61707/rjw9gt07.
Volume xx Issue xx.
Month Year The Title of Artiecle growing trend in the number of individuals and vehicles utilizing the service at the port.
The number of passengers increased from 277,383 in 2020 to 603,617 in 2024, while the number of vehicles rose from 60,399 to 104,715.
Overall, the percentage increase in passengers reached 61%, with an average annual increase of 29.
41%, while vehicles increased by 73.
36% with an average increase of 18.
This growth indicates a need for improved port services and This study focuses on improving the operational efficiency of the Ambarita Ferry Port, with the following issues identified: Passengers waiting around the passenger terminal.
The absence of designated parking led to random placement of two-wheeled vehicles, accompanied by the presence of tollgate and weighbridge facilities, but the weighbridge facilities are not yet available, and the unavailability of facilities such as evacuation route signs, evacuation assembly points, wheelchairs, dedicated spaces for people with disabilities, lactation rooms, inadequate first aid supplies, fire extinguishers, and poor toilet hygiene indicate that service aspects are not fully meeting performance standards.
Thereforethis research is essential in offering a comprehensive overview of efforts to improve the performance of Ambarita Ferry Port based on growth in demand and service facility Ambarita Port was chosen as the case study location because, in recent five-year trends, it has experienced a considerable upward trend in the count of passengers and vehicles, but this has not been matched by adequate facilities.
Additionally, the selection of this location aims to assess the extent to which the port is prepared to meet the needs of service users.
The findings of this research are intended to form the foundation for delivering recommendations for comprehensive improvements to port performance.
Research Method This study uses a mixed-method strategy that utilizes both quantitative and qualitative techniques for data gathering.
The approach to collecting data in this research are grouped into Both secondary and primary data were utilized.
Primary data refers to information obtained firsthand from original sources through field observation activities.
4 The observation method is used as a way to obtain data directly in order to gain deeper insight by going directly to the field.
The aim is to gain a more holistic view.
5 The information obtained through observation was then recorded and used as material for analysis to understand the issues that could be identified accuratelyThe data collection process in this study was conducted using various instruments according to the type of data required.
6 Details of the data collection methods and procedures are as follows: assessment of passenger, vehicle, and ship satisfaction.
ship maneuvering time.
number and time of vehicles boarding/disembarking ships.
the duration vehicles wait before boarding the vessel.
assessment of facility availability and service standards.
parking data within the designated drop-off and pick-up zone.
and passenger and vehicle service satisfaction.
Secondary data is data obtained from written reports and observations from several sources.
Turah Suhono and Hanif Al Fatta.
AuPENYUSUNAN DATA PRIMER SEBAGAI DASAR INTEROPERABILITAS SISTEM INFORMASI PADA PEMERINTAH DAERAH MENGGUNAKAN DIAGRAM RACI (Studi Kasus: Pemerintah Kabupaten Purworej.
,Ay Jnanaloka, 2021, 35Ae44, https://doi.
org/10.
36802/jnanaloka.
v2-no1-35-44.
5 Annisa Rizky Fadilla and Putri Ayu Wulandari.
AuLiterature Review Analisis Data Kualitatif: Tahap Pengumpulan,Ay Mitita Jurnal Penelitian 1, no.
No 3 .
: 34Ae46.
6 Jimmy Ebong.
AuA Qualitative Analysis of Service Experience.
Perceptions of Service Quality and Service Management,Ay 2017, https://doi.
org/10.
1504/IJQRS.
Volume xx Issue xx.
Month Year The Title of Artiecle collecting secondary data, several methods are used, namely: Literature Review Method, in which literature is used, as well as studying course modules containing theories relevant to the research topic to deepen understanding and support the analysis conducted.
These theories can serve as a foundation for analyzing problems and their alternative solutions.
Performance evaluation of ferry ports based on indicators referring to regulation No.
KP-DRJD
539/2022 of the Director General of Land Transportation consists of performance components related to services, operations, and supporting facilities.
8 Performance evaluation is also conducted based on respondents' assessments of passenger and vehicle service performance, which will be analyzed adopting the IPA (Importance-Performance Analysi.
Planning to Improve Services to Meet Future Passenger and Vehicle Needs .
Planning to improve services to accommodate future passenger and vehicle demand.
Analysis of Passenger and Vehicle Demand Using Linear Regression Analysis with the X variable representing future time, processed using the Least Squares Method to generate forecast data with the smallest possible squared error .
The resulting equation is as follows:
Y = a bx Where:
Y = Dependent variable X = Independent variable A = Intercept or regression constant B = Regression coefficient Results and Discussion Evaluation of Performance in Terms of Service.
Operational, and Supporting Aspects Port performance assessments are accumulated from the overall scores multiplied by the weight of each performance indicator as mandated under the provisions established by the Director General Regulation Number: KP-DRJD 539 of 2022.
The results of the calculation using the above formula related to port performance scores are as follows:
Table 1.
Port Performance Assessment Recapitulation Indicator Performance Indicator Weighting Value Value 1 Vehicle Number Development 2 Passenger Number Development 3 Ship Number Development 4 Vehicle Carrier Customer Satisfaction 5 Pedestrian Passenger Customer Satisfaction 6 Ship Operator Customer Satisfaction 7 Movement Time (Maneuvering Tim.
Fathurrahman Nurul Hakim.
AuSTRATEGI PENGEMBANGAN MINUMAN TRADISIONAL WEDANG REMPAH DI PENDOPO NDEAo LUWEH RESTAURAN SEBAGAI WISATA KULINER DI YOGYAKARTA,Ay Jurnal Pariwisata null .
: null, https://doi.
org/10.
31294/par.
Keputusan Jenderal Perhubungan Darat KP-DRJD Nomor 539 Tahun 2022 Direktur.
AuPedoman Perencanaan.
Pembangunan Dan Evaluasi Kinerja Pelabuhan Sungai.
Danau Dan PenyeberanganAy .
Volume xx Issue xx.
Month Year The Title of Artiecle Indicator 8 Average Time for Vehicles to Board Ships 9 Average Time for Vehicles to Disembark from Ships 10 Waiting Time for Vehicles to Board Ships 11 Berth Occupancy Ratio (Bo.
12 Availability of Technical Plan Documents 13 Port Development and Port Licensing 14 Implementation of Action Plans in Planning Documents 15 Service Systems and Procedures 16 Zoning System Implementation 17 Main Ferry Port Facilities 18 Supporting Ferry Port Facilities 19 Standards for passenger services 20 Standards for vehicle services 21 Standards for ship services 22 Human Resource Availability Indicator Performance Weighting Value Value TOTAL NILAI KINERJA Source: Researcher Analysis, 2025.
Based on the results of the performance evaluation above, the performance score of Ambarita Ferry Port is 59.
33, which falls into the moderate category.
Evaluation of Passenger and Vehicle Service Performance using Importance Performance Analysis Testing the validity and reliability of the attributes of the passenger and vehicle service performance assessment questionnaire with a trial involving 30 respondents.
The validity testing criteria were based on comparing the correlation values between each questionnaire attribute and the total value .
he sum of each questionnaire scor.
and the RTable value with a sample of 30 respondents, namely Df = N Ae 1 = 30 Ae 1 = 29, so the RTable value at a significance level of 95% .
The validity test results are as follows:
Table 2.
Results of Performance Attribute and Importance Validity Tests Question Indicator (Variabl.
Safety Security Performance Importance Ket Volume xx Issue xx.
Month Year
Comfort
Convenience Affordability Reliability Regularity Equality The Title of Artiecle X10
X11
X12
X13
X14
X15
X16
X17
X18
X19
X20
X21
X22
X23
X24
X25
X26
X27
X28
Sumber: Hasil Analisa,2025.
The validity test results for each attribute of the performance assessment questionnaire and the importance of passenger and vehicle services at Ambarita Ferry Port with a correlation coefficient > correlation table indicate that the data for these attribute variables is valid.
Reliability testing was conducted to determine the consistency of questionnaire attributes, as measured using Cronbach's alpha with the provision that if the value Cronbach Alpha > 0,6 is therefore declared reliable.
The research variables were subjected to reliability testing, with the results outlined below:
Table 3.
Reliability Test Results for Performance and Importance Attributes Cronbach Alpha Pengujian Number of Description Kinerja Reliabel Kepentingan Reliabel Source: Researcher Analysis, 2025.
The attributes' reliability test results indicated that of performance assessment and the importance of passenger and vehicle services at the Ambarita Ferry Port with a Cronbach Alpha value > 0.
6 and a significance level of 5% indicate that the questionnaire is reliable.
Based on the results of the validity and reliability tests on the questionnaire attributes to be used in the Volume xx Issue xx.
Month Year The Title of Artiecle assessment of passenger and vehicle services, the number of respondents for the assessment of passenger and vehicle service performance is as follows:
ycu= = 99.
94 100 ( roundin.
Respondents.
798 x .
Based on the above calculations, the number of research respondents was determined to be 100 respondents, whose assessment results will be analyzed using the Importance Performance Analysis method.
The analysis of the level of conformity between performance and importance in the implementation of passenger and vehicle services is as follows:
Table.
Level of Alignment between Performance and Interests Indicator Performance Level (X.
X10
X11
X12
X13
X14
X15
X16
X17
X18
X19
X20
X21
X22
X23
X24
X25
X26
X27
X28
Total Source: Researcher Analysis, 2025 Importance Level (Y.
Compatibility Level (Tk.
Volume xx Issue xx.
Month Year The Title of Artiecle Source: Researcher Analysis, 2025.
From the analysis, it can be seen that, the attributes included in Quadrants I to IV are as follows:
Attributes included in Attributes categorized in Quadrant I include emergency rescue facilities .
uch as fire extinguishers, evacuation route signage, assembly points, and emergency contact number.
, health services, security-related facilities .
, complaint sticker.
, restroom availability, the adequacy of waiting area space, weighbridges and their attendants, designated designated parking areas for drop-off and pick-up, vehicle weighing instruments, the count of operational ticket booths, and dedicated traffic lanes intended for separating vehicle types.
Meanwhile.
Quadrant II consists of attributes such as security systems (CCTV), food and beverage facilities .
, lighting systems, arrival and departure lanes for passengers, temperature regulation equipment, information services regarding arrivals, information on departures and service interruptions, along with passenger service desks, baggage handling .
services, ticket queuing facilities, and queuing time for vehicle loading.
Attributes included in Quadrant i are prayer rooms, service information .
loor plans/layouts and fare.
, information on connecting transportation, facilities for people with disabilities, and breastfeeding rooms.
Attributes included in Quadrant IV are security personnel in uniform with identification and the availability of staff.
Port Performance Improvement.
Planning to Improve Services for Future Passenger and Vehicle Needs .
Analysis related to the estimation of passenger and vehicle demand for the upcoming five-year period Passenger and vehicle demand was analyzed using the least squares method to project movement trends over a medium-term period of five years.
The resulting projections serve as the basis for estimating the required service facilities for both passengers and vehicles.
These include the determination of passenger terminal capacity, vehicle parking area needs, and the spatial arrangement of service facilities at Ambarita Ferry Port.
This analysis is based on passenger and vehicle data from 2020 to 2024 as follows:
Volume xx Issue xx.
Month Year The Title of Artiecle Table.
Passenger and Vehicle Model Equations Kategori Adults Equation Y= a bX Y = 6.
357,7 X
Children Y = 187.
Passengers in vehicles Y = 705.
Gol I Y = 35.
Gol II Y = 10.
Gol i Y = 216.
Gol IV.
Y = 74.
Gol IV.
Y = 3.
Gol V.
Y = 2.
Gol V.
Y = 237 108.
Gol VI.
Gol VI.
Y = 70.
Y = 77.
Gol VII Y = a b X Gol Vi Y = a b X Gol IX Y = a b X Source: Researcher Analysis, 2025.
Table 6 Total Passengers and Vehicles 2020 - 2029 Year Passengers Pedestrians 14,787 Adults Children/Infants Passengers in vehicles Total Passengers Gol I Gol II Gol i Total two-wheeled vehicle Gol IV A Gol IV B Gol V A Gol V B Gol VI A Gol VI B Gol VII Gol Vi Gol IX Total four-wheeled vehicle Total vehicles Source: Researcher Analysis, 2025 Volume xx Issue xx.
Month Year The Title of Artiecle Penumpang Kendaran 1,070,144 981,772 893,398 805,024 716,650 603,617 506,267 533,653 334,726 277,383 60,399 70,748 Source: Researcher Analysis, 2025.
101,786
110,483
125,540
144,822
161,862
178,903
195,945
213,532
Volume xx Issue xx.
Month Year The Title of Artiecle Forecasts of passenger and vehicle demand over the upcoming five-year period reveal a rising It is estimated that the number of passengers in 2025 will reach 716,650, representing an increase of 18.
73% compared to 2024.
Meanwhile, by 2029, the number of passengers is projected to reach 1,070,144 people.
For vehicles, the estimate for 2025 is 144,822 mixed-use vehicles, with 123,718 four-wheeled vehicles, representing a 15.
35% increase from the previous As for 2029, the number of vehicles is estimated to reach 213,532 units, consisting of 177,014 four-wheeled vehicles and 36,518 two-wheeled vehicles.
Based on this data, the daily average number of four-wheeled vehicles in 2025 is estimated to be 337 units, increasing to 485 units in 2029.
Closing Conclusion The findings of this study indicate that the current performance of Ambarita Ferry Port, as measured by performance evaluation indicators, has a score of 59.
33, which falls into the moderate category.
The operational performance of services provided to passengers and vehicles, as measured by the Importance Performance Analysis method, has a level of conformity between performance and service importance of 65.
Additionally, improvements are directed toward providing service facilities in accordance with the analysis results in Quadrant I and Quadrant i, such as installing protective roofs along pedestrian paths, installing crossing signs, and providing service information in the form of port maps/layouts, tariffs, and information on connecting transportation.
Facility layout is also recommended to use a zoning system approach to create a more orderly and efficient service flow.
The development initiative to optimize passenger and vehicle service delivery at Ambarita Ferry Port aims to accommodate the 2029 demand forecast of 1,070,144 passengers and 213,532 mixed Suggestion .
Passenger and vehicle services require enhancement through the provision of sufficient infrastructure, area management based on functional zoning, and the enforcement of service standards aimed at ensuring safety, efficiency, comfort, and orderly port .
Improvements need to be made to facilities for pedestrians through the installation of crossing signs, optimization of information services, and connectivity between passenger counters and waiting rooms to facilitate the mobility of service users within the port area.
It is necessary to improve port facilities and increase the number of ships over the next five years in order to anticipate and accommodate the increase in passenger and vehicle Volume xx Issue xx.
Month Year
The Title of Artiecle References