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php/JO Transformation of Administrative Management with Artificial Intelligence (AI) Integration in Modern Office Environment through Systematic Journal Review Approach I Gusti Ngurah Sanjaya1 Business Administration.
Politeknik Negeri Bali.
Indonesia Ni Ketut Lasmini2 Business Administration.
Politeknik Negeri Bali.
Indonesia Ni Nyoman Supiatni3 Business Administration.
Politeknik Negeri Bali.
Indonesia Ni Luh Putu Inten Rumini4 Business Administration.
Politeknik Negeri Bali.
Indonesia Sagung Mas Suryaniadi5 Business Administration.
Politeknik Negeri Bali.
Indonesia Correspondencce : I Gusti Ngurah Sanjaya .
gnsanjaya@yahoo.
Submited :16-02-2025.
Accepted : 16-03-2025.
Published : 16-04-2025 Abstract Administrative management has become more efficient with the integration of artificial intelligence (AI), automating repetitive tasks like data processing and document management.
This reduces human workload and error rates.
AI also supports decision-making by analyzing large datasets and identifying trends that inform strategic planning.
However, challenges such as high investment costs, resistance to change, data privacy concerns, and algorithmic bias must be addressed for successful AI implementation, especially in modern office environments where AI is reshaping human roles.
This study.
Research on AI in Administrative Management: A Systematic Journal Review, uses a Systematic Journal Review methodology to examine both the benefits and challenges of AI integration in administrative tasks.
Data was sourced from credible journals and analyzed using descriptive qualitative approaches and thematic synthesis to identify patterns, trends, and gaps in the In conclusion.
AI adoption is transforming office administration by enhancing automation and streamlining processes, resulting in cost savings, improved productivity, and timely document However, issues such as overreliance on technology, cyber threats, job displacement, and the erosion of human skills pose concerns.
With proper planning and training, organizations can minimize these risks and fully leverage AIAos potential.
Keywords: Artificial Intelligence (AI).
Automation.
Challenges.
Efficiency.
Productivity Introduction The evolution of administrative management in the digital age has taken many powerful steps with the use of advanced technologies including artificial intelligence (AI).
The use of AI in archive and document management has improved efficiency and accuracy, allowing organizations to manage their information in ways that meet their needs.
Research findings indicate that AI adoption in information management is expected to impact innovation development in different industrial sectors, including new age office (Yulianto et al.
, 2.
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Additionally, with the entering on Industry 4.
0, digital transformation can be used involving AI (Artificial Intelligenc.
and big data as one of the innovations MSME (Micro.
Small, and Medium Enterpris.
This technology can also help MSMEs to understand consumer patterns and enhance operational efficiency.
A study published in January 2024 emphasized that MSMEs should adopt AI and big data in their business strategies to assist in competing in a progressively contest industry (Mardiana et al.
, 2.
Artificial intelligence (AI) is one of the most talked-about topics in administrative management for streamlining business operations.
AI enables the automation of many routine administrative tasks, including scheduling, data processing, and document management, which can reduce the burden on staff and help to avoid human error.
The article "Enhancing Performance with Artificial Intelligence" published by Ratu AI .
noted, "AI can play a significant role in administrative management, making it possible to automate administrative processes and accelerate data analysis, resulting in improved data accuracy, operation efficiency, and control factors.
Another area is decision-making where artificial intelligence used to analyse the data.
AI has also the capability to process a great extent of and complicated information, recognize the undetectable designs and inclines and through that gives important experiences to the administration to isolate strategies and arrangements.
Combining Business Analytics and Artificial Intelligence to Enhance Operational Efficiency Article Kompasiana .
Aziz.
This article explains that the use of business analytics and AI can be combined to improve the efficiency of a company because it allows the company to gain a deeper understanding of its operations and predict future events with a higher degree of accuracy.
AI technology has become a significant research area in modern administrative management transformation.
Paoki and Moedjahedy .
conducted systematic research that identified the role of AI application in office administrative procedures, which serves to automate routine activities, support administrative decision support systems, and automate the processing of office documents, including handwriting (Paoki & Moedjhedy, 2.
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Nahuway .
noted that digitalization has had a significant impact on office management, in which various routine tasks have been automated, such as document processing, employee communication and collaboration.
For example, project management software and cloud computing have improved realtime collaboration among teams and availability, especially in remote work situations (Nahuway, 2.
Ai and digitalisation applications in contemporary office administrative management, according to both studies, not only improve operational efficiency, but also transform the role of human skills in the AI in the Contemporary Office environment has completely changed the dynamics of administrative management.
AI allows you to automate mundane tasks including data entry, scheduling meetings, and archiving documents, helping employees to be freed of repetitive administrative work and to concentrate on more strategic roles and duties.
Additionally.
AI improves communication and collaboration between teams by implementing virtual assistants and AI-powered collaboration tools to allow for real-time interaction even when team members are spread around the globe.
AI processes huge volumes of data rapidly due to its advanced data analysis capability which enables in-depth analysis, further developing insights for more informed decision-making.
Given the significant advantages however, there are also challenges to the implementation of AI in modern office administration, such an initial investment cost, employee resistance to change and privacy and data security concerns.
AI introduction has to be strategized with regard to upskilling the human resource enabling the transition smoothly whilst identifying risks to be If handled properly.
AI can be a great contributor to the efficiency and productivity of contemporary workplaces (Puskara, 2.
As artificial intelligence (AI) becomes integrated into an increasing number of sectors, we are facing revealing ethical challenges related to data privacy, algorithmic bias and its effect on human interactions.
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risk of privacy breaches.
Moreover.
AI systems developed using biased data might lead to an unfair decision making process even in the society.
Excessive incorporation of AI can also lead us to decrease human interactions and move away from human-centered values.
On the other hand, the integration of AI into some businesses is a huge opportunity in terms of transforming human resource (HR) functions.
AI can reduce time by processing applications and shortlisting suitable applicants for particular positions.
AI also enables tailored training programs and personal development for employees providing in-depth insights into the performance of employees using real-time data analysis.
Yet, to successfully implement AI, challenges such as data privacy, algorithmic bias, and the need for new skills should be addressed (Baraka.
Modern office environment has changed significantly over the last few decades, driven by technological advancements that have allowed administrative functions to complete their tasks more efficiently and in an automated manner.
Artificial Intelligence (AI) has been a leading technology that can tank the organizations for speeding up and perfecting the administrative Despite the optimism for development and growth, many organizations cannot bring AI into their administrative management systems.
Some of the challenges include lack of understanding of the technology, hostility to the technology, and concerns about how the use of AI may impact human jobs, among others.
This article aims to discuss and analyze ways how AI methods can be used, implemented and integrated into the modern office to improve efficiency, productivity and the quality of administrative services.
The objective of this study is to glimpse an in-depth view of AI integration in administrative management, its benefits, and challenges to be it.
This research explores the influences of implementing artificial intelligence (AI) into the administrative management of contemporary offices and how this technology can enhance efficiency and productivity.
The Preferred Reporting Items for Systematic Reviews and Meta-Analyses^39 for Protocols will guide this systematic review's Journal of Management https://myjournal.
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Methods Figure 1.
Procedure for Implementing Systematic Journal Review Research using a descriptive qualitative approach and thematic synthesis techniques This study applies the Systematic Journal Review approach.
The research methodology followed is to critique and analyze relevant literature and scientific publications of the application of AI in administrative management in contemporary offices.
This included identifying and collating journals in how AI technology had been applied to office administration within a set timeframe, including the efficiencies gained, challenges experienced and its impact on productivity and human resource management.
This research process was determined by the filtering of journals, which only journals meeting the previously determined inclusion criteria such as the quality of research, the methodology used and the area of topics are relevant to research objectives.
It was followed by comparative analysis by various researchers to develop a holistic understanding of the impact of AI on the evolution of the administrative management domain.
It is expected that a systematic review can help identify patterns, trends and gaps in current research and suggest ways forward for the integration of AI into contemporary workplaces.
Moreover, undertaking this method enables more objective and evidence-based conclusions to be made from the existing research.
The sample in this study was journal articles relevant to the topic of workplace incivility, job satisfaction, and employee commitment in Indonesia.
Articles were selected based on the following inclusion criteria:
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Articles published in reputable journals .
ndexed by Scopus.
Sinta, or other trusted The focus of the research is related to workplace incivility, job satisfaction, and employee commitment.
Articles that use data from organizations in Indonesia or studies with relevant contexts.
This study employed a structured systematic review methodology to collect and analyze data on the transformation of administrative management and the integration of AI in modern office environments.
Relevant scientific journals, articles, and research were gathered from academic databases such as Google Scholar.
JSTOR.
Scopus, and Ie Xplore, based on specific inclusion criteria like publication year, topic relevance, and methodological quality.
Selected articles were analyzed through a descriptive qualitative approach and thematic synthesis, beginning with classification by sub-topics related to AIAos role in administrative Content analysis was then conducted to identify key themes such as AI applications, benefits, challenges, and efficiency.
Patterns and relationships within the literature were explored to support the validity of the findings, and results were visualized through graphs and diagrams.
Finally, synthesized conclusions provided insights and recommendations for the effective integration of AI in administrative management, emphasizing its role in enhancing efficiency and driving managerial transformation in contemporary office settings.
Results and Discussion Digital Transformation in the Modern Administrative Office Management Environment Table 1.
Results of Systematic Journal Recapitulation of Digital Transformation in the Modern Administrative Office Management Environment Variables Research No Researcher.
Research Title Research Findings Studied Method 1 Sari.
Digital Digital Case The use of digital Transformation transformation.
Study technology enhances the efficiency and Administrative operational effectiveness of data Management management, allowing for more systematic and transparent management.
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The Role of .
Technology in Office Administration Efficiency 3 Yusuf.
, &
Electronic Mahmud.
Document Management in the Digital Era 4 Lestari.
The Use of .
Cloud Applications in Team Collaboration in Modern Offices 5 Prabowo.
Implementing .
Automation in Office Time Management Technology.
Case Study Digital technology facilitates faster and more accurate completion of administrative tasks.
Document system, data Case Study Cloud Case Study The electronic document management system reduces the risk of document loss and enhances data security.
Cloud-based applications accelerate team collaboration and increase productivity, especially during the COVID-19 pandemic.
Automation.
Case Study 6 Suryani.
, & Digital CRM.
Putri.
Transformation customer .
in Customer Relationship Management Case Study 7 Pratama.
, & Challenges in Yuliana.
Implementing .
Digital Technology in Office Environments 8 Indrawati.
Evaluating the .
Impact of Digital Transformation Administrative Management 9 Kusuma.
Benefits and & Wahyuni.
Challenges of .
Digital Transformation in Office Environments Digital skills Case Study Evaluation, impact of Benefits of Automation saves time and reduces human error in routine administrative tasks such as meeting The use of CRM systems like Salesforce helps companies improve customer relationships and maintain customer loyalty through more responsive service.
The main challenge in implementing digital technology is the need for employee training to adapt to new systems.
Evaluation Regular evaluations are necessary to ensure that implementation yields benefits in terms of efficiency and cost Case The benefits of digital Study transformation include time efficiency, cost reduction, and improved data security, despite challenges in Journal of Management https://myjournal.
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Digital transformation has significantly reshaped modern administrative office management by streamlining processes and increasing efficiency through the use of digital Cloud-based applications and automation tools have reduced the time and effort required for repetitive tasks, enabling faster and more accurate execution of administrative duties (Sari, 2021.
Hendriyani, 2.
Tools like Google Workspace and Microsoft 365 facilitate real-time collaboration and remote work, which became essential during the COVID19 pandemic (Lestari, 2.
Furthermore, digital document management systems improve data organization, security, and accessibility (Yusuf & Mahmud, 2.
, while automation tools help manage schedules and communication tasks, saving time and minimizing human error (Tiago & Veryssimo, 2.
Customer relationship management systems, such as Salesforce, enhance external communication by tailoring services to customer needs (Suryani & Putri, 2.
However, implementing digital transformation also presents challenges, particularly in employee training.
Upskilling and reskilling are necessary to ensure staff can adapt to new tools and systems (Pratama & Yuliana, 2.
Regular evaluations are needed to measure the effectiveness of digital tools in improving administrative performance and achieving costefficiency (Indrawati, 2.
Despite these challenges, the benefits such as improved productivity, reduced costs, and stronger data protection make digital transformation a valuable shift for modern office environments (Kusuma & Wahyuni, 2.
As technology continues to advance, its role in transforming administrative operations is expected to become even more The Use of AI to Automate Administrative Management Processes in Modern Office Environments Table 2.
Results of the Systematic Journal Recapitulation Chapter on the Use of AI in Automating Administrative Management Processes in Modern Office Environments Research Variables Research No Researcher.
Research Findings Title Studied Method
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Artificial Intelligence Automation in Office Administrative Procedures: A Systematic Literature Review automation of 2 Kharismaputra Office AI-supported et al.
Administration office Information Systems:
system (SIAP).
Improving Efficiency and automation.
Productivity 3 Yulianto et al.
The Role of AI-based .
Artificial Intelligence (AI) in and document Document and retrieval Archive Management 4 Darmowiyoto Qualitative AI in law firm & Sirait Study on the .
Impact of cost reduction.
Artificial service quality Intelligence on maintenance the Efficiency of Law Office Management Based on Virtual Office Systematic AI enhances office Literature administration by Review automating routines, decisions, and Empirical Study AI improves efficiency in office administration by automating tasks, workflows, and communication and Case Study AI automates management, saving time and effort through indexing, classification, and Qualitative AI enhances Study efficiency in law firm reducing operational costs while maintaining service Based on the data in Table 2, various studies have highlighted the role of artificial intelligence (AI) in modern office administrative management.
Paoki & Moedjahedy .
found that AI significantly improves office operations by automating routine tasks, supporting decision-making, and processing handwritten documents.
Similarly.
Kharismaputra et al.
reported that an AI-supported administration system streamlines workflows, enhances data management, and facilitates better communication and collaboration among staff.
These Journal of Management https://myjournal.
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advancements contribute to increased efficiency and productivity in office environments.
research by Yulianto et al.
emphasized AIAos role in document and archive management, showing how it saves time and effort through automated indexing, classification, and retrieval.
Meanwhile.
Darmowiyoto & Sirait .
explored AI's impact in law office settings, revealing its effectiveness in reducing operational costs while maintaining service quality through virtual office platforms.
Collectively, these studies underscore the growing influence of AI in transforming administrative processes and enhancing overall office performance.
Benefits of AI Implementation in Administrative Management within a Modern Office Environment Table 3.
Recapitulation of Systematic Journal Results: The Benefits of AI Implementation in Administrative Management in Modern Office Environments Variables Research No Researcher.
Research Title Research Findings Studied Method 1 Paoki & Artificial Task Systematic AI enhances office Moedjahedy Intelligence and automation.
Literature .
Automation in Review efficiency and Office Administrative Procedures: A Systematic advantage in the Literature digital era.
Review 2 Kharismaputra Office Predictive Empirical AI enables better et al.
Administration analytics, real- Study data management Information time data and improves System:
Enhancing interaction and Efficiency and Productivity 3 Yulianto et al.
The Role of Data security.
Case Study AI improves data Artificial security breach security by detecting Intelligence (AI) detection, and preventing in Archival and information security breaches Document more effectively Management than traditional 4 Manel et al.
Implementing Cost savings.
Quantitative AI reduces the need Artificial automation of Analysis for labor in Intelligence in Accounting and tasks administrative tasks.
Management thereby reducing operational costs.
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6 Supriyadi & Asih .
The Impact of AI Technology on Modern Administrative Efficiency User Applied Research Implementing Artificial Intelligence (AI) in Public Administration in the Era of Industry 4.
Public service Qualitative Research AI enhances user experience through responsive chatbots, improving customer satisfaction and AI improves public service efficiency with technologybased applications that facilitate access to information.
Based on the data from Table 3, several studies have highlighted the significant benefits of AI implementation in administrative management within modern office environments.
Paoki & Moedjahedy .
emphasized that AI improves task automation and operational efficiency, offering a competitive edge.
Similarly.
Kharismaputra et al.
found that predictive analytics and real-time data processing foster better data management and enhance office collaboration.
Yulianto et al.
showed that AI strengthens data security by detecting breaches more effectively than traditional methods, while Manel et al.
noted that AI reduces operational costs by automating repetitive tasks.
Furthermore, research from the Human Resource Development and Cooperation Center .
revealed that AI-powered chatbots improve user experience and boost customer satisfaction.
Supriyadi & Asih .
explored AI's role in public administration, concluding that it enhances public service efficiency through improved information management systems.
Overall, the integration of AI across various administrative domains contributes to streamlined operations, enhanced security, and better service delivery.
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Challenges & Negative Impacts of AI Integration in the Modern Office Environment Table 4.
Systematic Journal Recapitulation of Results: Challenges and Negative Impacts of AI Integration in Modern Office Environments Research Variables Research No Researcher.
Research Method Title Studied Findings 1 Hossain & Cybersecurity Cybersecurity.
Literature Review High Islam .
risks and AI.
Data dependence on solutions for Protection AI-driven vulnerability to failures and Emphasizes the need for enhanced data protection and training to 2 Alqurashi The impact of Automation.
Survey/Interview AI enhances .
AI.
Job efficiency but and AI on the Security creates job among workers.
Many feel threatened by leading to career uncertainty and social tensions.
3 Raza et al.
Employee Employee Survey/Questionnaire Resistance .
Resistance.
AI arises from and resistance Perception towards AI anxiety and fear about AI.
Workers feel
and lack
training, leading to discomfort with rapid
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Algorithmic bias and its for workplace AI Bias.
Case Study Workplace Discrimination 5 Lee & Kim Psychological impacts of AI integration in Stress.
Anxiety.
Mental Wellbeing Survey/Interview 6 Zhang & Zhao The social impact of AI on office Social Interaction.
Technology Dependency Literature Review 7 Patel et al.
AI Decision Making.
Ethics.
Transparency Literature Review
Ethical
in AI-driven
making in Algorithmic bias in AI
recruitment and leading to perceptions of unfair treatment
and noninclusive work
Intense AI
employee stress
and anxiety, especially when expectations and fast-paced adoption are not accompanied by AI-driven work
reduces social
leading to loneliness and This can negatively affect
employee wellbeing and work
spirit in a highly AIAos role in decision-making raises concerns about fairness Employees feel
that decisions made by AI lack
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Literature Review Employee Training.
Support Companies that invest in training and programs are more successful in minimizing the negative impacts of AI and improving the adaptation process to new Based on the data presented in Table 4, several challenges and negative impacts have emerged regarding the integration of AI in modern office environments.
Cybersecurity risks are heightened due to increased reliance on technology, making systems vulnerable to failures and cyberattacks (Hossain & Islam, 2.
Additionally.
AI-driven automation has sparked widespread job insecurity, as employees fear being replaced and face career uncertainty (Alqurashi, 2.
Resistance to AI integration often stems from anxiety and a lack of proper training, which causes discomfort and fear of rapid change (Raza et al.
, 2.
Moreover, algorithmic bias in AI systems has contributed to workplace discrimination, especially in recruitment and performance evaluations, fostering perceptions of unfair treatment (Smith et , 2.
Beyond the technical and ethical concerns, the psychological and social impacts of AI integration are also significant.
Studies show that employees face heightened stress and anxiety, particularly when AI expectations are not balanced with sufficient support and training (Lee & Kim, 2.
Social dynamics in the workplace are also affected, as reduced human interaction due to technology use can lead to feelings of isolation and lowered morale (Zhang & Zhao, 2.
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human judgment, resulting in dissatisfaction and a perceived lack of fairness (Patel et al.
, 2.
However, these challenges can be mitigated through strategic approaches, such as consistent employee training and support programs, which help organizations adapt more smoothly to technological changes (Jones & Chen, 2.
Discussion on the Transformation of Administrative Management with Artificial Intelligence (AI) Integration in the Modern Office Environment The emergence of digital transformation is undoubtedly one of the transformation areas that are responsible for changing organizations, especially in the principles of modern office administration management, as for the explanation the results of the systematic journal review that has been carried out.
The use of digital technology, including artificial intelligence (AI), allows for the automation of processes, management of documents electronically, and increased operational effectiveness.
Leads to a more responsive and adaptive workforce that can react to business needs as they evolve.
On top of that.
AI in administrative management can also produce many advantages, like reduced costs and higher productivity.
AI is capable of automating repetitive tasks that once were arduous and time-consuming, such as processing documents and data entry.
As a result, organizations should ease manual workloads and improve data accuracy, supporting faster and more flaw-free decision making in the process.
AI must be a distinguished piece of user experience to blind the chatbots and virtual assistants in it.
These technologies allow for more responsive interactions with customers, which promotes satisfaction and loyalty.
Using AI, businesses can offer improved and more rapid service, which is critical in the contemporary digital world.
AI integration does come with its own challenges, though, despite the many benefits on offer.
A principal reason for these challenges is high reliance on technology (Obar & Oeldorf-Hirsch, 2.
leading to more vulnerabilities and susceptibility to technical downtimes and cyberattacks.
In the case of a Journal of Management https://myjournal.
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technology failure, the employee and company must be ready to deal with the potential loss of essential data or system failures.
AI does not just have a positive impact but also has a negative impact on our skills and job roles when it comes to its implementation.
That being said, there are a number of tasks previously performed by humans that are now replacing them with AI-based automated This raises fears of job losses and the need for employee retraining to adapt to the One of the biggest challenge lies in the area of data security when it comes to the integration of AI.
With the increasing amount of data that is processed digitally, the associated risk of security breaches is also increasing.
With active data protection, organizations should advance the way to prevent the claustrophobic attacks and provide training for employees that what to do to be protected from cyber-attacks.
The role of A.
in decision-making also presents ethical questions.
AI can generate fast, data-driven decisions, but some fear that this comes at the expense of not accounting fully for more subjective, human factors.
This leads to discomfort among employees who believe the decisions made are unjust or inappropriate with respect to current circumstances.
Leveraging technology tools like AI will help in modern office administration management and enable the employees to focus on the more high-impact of their However, organizations need to anticipate the struggles they will face in the integration journey.
Proper planning and training of the employees can allow them to leverage AI integration that saves the organization from harmful effects Conclusion According to the results of the research, we can conclude that digitization of office administration management in organizations enables process automation, electronic document management and operational efficiency, makes organization more resilient to external challenges by applying digital technologies and AI because a responsive to business environment has been implemented.
And there is no doubt that a low-cost solution spearheading productivity by automating mundane processes outperforms the wider market.
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but with an uncontrolled reliance on tech driving up susceptibility to mitigate and an overhaul through arsior down, wake up, it's now.
Further, the integration of AI can detrimentally affect human skills and job functions, leading to fears of job loss and the necessity for retraining.
There are also important issues with data security and ethics in decisions made by machines that may not fully humanize a problem.
But organizations can develop a kindle of AI integration and training rightful to enjoy the benefits of artificial intelligence while trying to avoid the negative effects when they plan well.
References