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php/icontess AI and Islamic Counseling in Education: A TechnologyIntegrated Perspective from Indonesia Siti Juariah1.
Yuan Badrianto2.
Sarwo Edy3.
Listian Indriyani 4.
Rini Setyowati 5* 1,2,3,4,5 Universitas Pelita Bangsa Correspondence E-mail: siti.
juariah82@pelitabangsa.
Abstract The integration of Artificial Intelligence (AI) into education and counseling has significantly transformed traditional approaches to student guidance and well-being.
In Indonesia, where Islamic counseling is deeply rooted in religious and cultural values.
AI presents both opportunities and challenges in enhancing counseling practices.
This study aims to analyze the potential utilization of AI in Islamic counseling within educational settings, focusing on its effectiveness, benefits, and ethical and implementation challenges.
This research employs a qualitative approach using case studies and phenomenological analysis.
Data were collected through in-depth interviews with Islamic counselors, educators, and educational technology experts, as well as observations of AI technology implementation in several Indonesian educational institutions.
Additionally, a literature review was conducted to examine theories related to Islamic counseling.
AI ethics, and technology adoption in education.
Thematic analysis was applied to identify key patterns in the integration of AI into Islamic counseling.
The findings indicate that AI can enhance the accessibility of counseling services, expedite early detection of psychological issues, and assist counselors in data-driven decision-making.
However, major challenges remain, including AI's limitations in providing empathy, concerns about data privacy, and the need to develop systems that align with Islamic principles.
This study concludes that AI should be integrated as a supportive tool to complement rather than replace traditional Islamic counseling methods.
This research contributes to the development of an AI-integrated model for Islamic counseling in education in Indonesia, emphasizing the need to balance technological innovation with spiritual values in delivering counseling services.
Keywords: Artificial Intelligence.
Islamic Counseling.
Education.
Technology Integration.
Ethics.
Indonesia
INTRODUCTION
The development of digital technology, especially artificial intelligence (AI), has changed the education landscape globally.
AI makes a significant contribution in supporting adaptive learning processes, automatic assessments, and academic data Not only limited to teaching and learning activities.
AI has also penetrated ICONTESS Volume 1 No 1, 2025 https://jurnal.
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php/icontess the realm of guidance and counseling, which was previously conventional and relied on face-to-face interactions.
Currently, various AI-based applications, such as psychological chatbots, algorithm-based emotion detection, and mental health monitoring systems are starting to be used in modern educational institutions.
In Indonesia, education is not only based on cognitive aspects, but also emphasizes the formation of character and spirituality of students.
One approach used is Islamic counseling, namely the practice of guidance and counseling based on the values of Islamic teachings.
Islamic counseling not only aims to solve psychological problems, but also strengthen faith, improve morals, and bring individuals closer to Allah.
This approach combines psychological methods with religious values in dealing with personal, social, academic, and moral problems.
The integration of AI into Islamic counseling in educational settings presents both great opportunities and complex challenges.
On the one hand.
AI can expand the reach of counseling services to remote areas, provide rapid response to students' psychological crises, and assist counselors in analyzing student behavioral data in real time.
However, on the other hand, there are limitations to AI in providing empathy, spiritual sensitivity, and ethical judgment that are at the heart of faith-based counseling.
In addition, there are serious issues related to data privacy, algorithm transparency, and the potential for value bias that is not in accordance with Islamic teachings.
This condition demands an integrative model that brings together the potential of AI technology with Islamic values in counseling practice.
This is important considering that in the current digital era, students face increasingly complex psychosocial pressures, while the number of professional counselors is still very limited.
Therefore, this study aims to explore in depth how AI can be used wisely, ethically, and in accordance with Islamic law to support Islamic counseling in Indonesian educational institutions.
This study aims to analyze in depth the use of artificial intelligence (AI) in Islamic counseling practices in Indonesian educational institutions.
The main focus is directed at how AI is used to support the process of problem identification, decision making, and providing faster and more accurate counseling services.
In addition, this study also aims to explain the benefits of AI integration in improving service quality, such as time efficiency, expanding counseling coverage, and objective data-based assistance.
On the other hand, this study examines the main challenges in implementing AI in Islamic counseling, especially those related to ethics, spirituality, and sensitivity to Islamic Issues such as the limitations of AI in understanding emotional and religious contexts, as well as the risk of data privacy violations are important concerns.
Thus, this study is expected to produce recommendations for an integrative model between technology and Islamic values that can be applied ethically and effectively in the world of education.
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php/icontess LITERTURE REVIEW The Concept of Artificial Intelligence in Education Artificial Intelligence (AI) is defined as the simulation of human intelligence processes by a computer system, including machine learning, reasoning, and selfcorrection.
In the context of education.
AI is used to improve teaching efficiency, personalize learning, and monitor student behavior and performance in real time.
AI also enables virtual tutors, academic chatbots, and adaptive learning recommendation systems.
The application of AI in education has been shown to improve learning outcomes and the efficiency of administrative processes.
AI can also help teachers or counselors analyze student needs, identify potential emotional problems, and provide early intervention based on data.
However, behind its benefits.
AI raises new issues related to ethics, privacy, and dehumanization in educational practices.
Theoretical Basis of Islamic Counseling Islamic Counseling is an approach to guidance and counseling that integrates psychological principles with Islamic values.
Its philosophical basis comes from the Qur'an and Hadith, with the main goal of developing individuals into perfect human beings who are faithful, pious, and have noble morals.
Islamic Counseling views humans as holistic beings: physical, intellectual, and spiritual.
Therefore, problem solving is not only based on logic and emotion, but also involves spiritual aspects.
In Islamic counseling, the relationship between counselor and client is built on trust .
, compassion .
, and sincerity .
Techniques such as advice .
auAoizha.
, muhasabah .
, and tazkiyatun nafs .
urification of the sou.
are important elements in the counseling process.
Counselors not only act as facilitators, but also as spiritual guides who direct clients to return to the path of Allah SWT.
Integration of AI in Counseling The integration of AI in counseling practices, including Islamic counseling, is a new phenomenon in educational services.
AI can help detect symptoms of depression, anxiety, or behavioral disorders through text, voice, or facial expression analysis.
Several platforms have developed counseling chatbots that provide initial emotional support to users, especially in mild or emergency cases.
However, the use of AI in counseling faces fundamental limitations, namely the inability of the system to provide true empathy, understand the spiritual context, and answer questions with a value approach.
In the context of Islamic counseling, this becomes more complex because the approach used is not universal and is closely related to the principles of faith
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php/icontess A technology model designed in accordance with Islamic law and ethics is needed so that AI can be used as a tool, not a substitute, in Islamic counseling practices.
This requires collaboration between technology experts.
Islamic counselors, and educators so that the AI system built does not conflict with the values of monotheism and Islamic law.
Ethics and Challenges of AI Implementation The use of AI in sensitive areas such as education and counseling raises a number of ethical issues.
Some of the main challenges are data privacy violations, algorithm transparency, system bias, and potential machine dependency.
From an Islamic perspective, personal data is a trust that must be protected, and every decision-making process must consider moral and welfare aspects.
Therefore, the integration of AI in Islamic counseling must be guided by ethical principles such as:
A Justice .
l-Aoad.
: AI must not discriminate against individuals.
A Honesty .
: The system must be transparent and honest in presenting information.
A Responsibility .
asAouliyya.
: Users and developers are responsible for the impact of using AI.
METHOD
Research Approach and Type This study uses a qualitative approach with a phenomenological case study type.
This approach was chosen because it allows researchers to explore the deep meaning of the experiences of actors in the field of Islamic counseling and educational technology, especially regarding the integration of artificial intelligence in counseling practices in educational institutions.
The phenomenological method is used to understand the perceptions, values, and subjective experiences of counselors, educators, and technology developers towards the use of AI within the framework of Islamic values.
The Theory of Technological Pedagogical Content Knowledge (TPACK) is used as an approach to pedagogical technology integration.
AI will be effective if AI is combined with Islamic content, pedagogical approaches, and technological sensitivity.
Location and Subjects of Research The research was conducted in several Islamic educational institutions in West Java.
Indonesia.
Islamic boarding schools including Madrasah Aliyah and Integrated Islamic-based Middle Schools.
The research subjects consisted of:
A Islamic counselors who actively provide services in educational institutions.
A BK (Guidance and Counselin.
teachers who understand the Islamic approach.
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php/icontess A Academics or experts in the field of educational technology.
A Software developers or AI platforms that focus on educational/counseling services.
Data Collection Techniques Data collection techniques are carried out in several ways:
In-depth Interviews Interviews are conducted in a semi-structured manner to explore the views and experiences of subjects related to the use of AI in Islamic counseling.
Interviews are conducted directly and online.
Participatory Observation The researcher observes the process of implementing AI in the context of counseling services in educational institutions, including user interactions with the AI system, as well as responses from students and teachers.
Documentation Study Data is also collected through official institutional documents such as AI development reports, ethics policies, training materials, and Islamic counseling curricula.
Literature Review The researcher reviews journals, books, and articles related to the concepts of AI, digital ethics.
Islamic counseling, and technology integration in education.
Data analysis techniques Data were analyzed using a thematic analysis approach, namely identifying, categorizing, and interpreting the main themes that emerged from interviews, observations, and The steps of analysis include:
A Verbatim transcription of interview data.
A Manual and digital data coding .
sing NViv.
A Grouping of main themes such as AI effectiveness, ethical challenges, and compliance with Islamic principles.
A Interpretation of findings based on relevant theoretical frameworks.
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php/icontess RESULT Application of Artificial Intelligence in Islamic Counseling Based on the results of interviews and observations in several Islamic educational institutions in Indonesia, it was found that the use of AI in counseling services is still in its early stages but shows significant potential.
AI is used in the form of a chatbot that provides initial services such as screening for emotional problems, providing counseling information, and reminders for counseling activities.
A counselor said that AI is very helpful in managing student data and providing initial reports that facilitate rapid However.
AI is not used as a substitute for human interaction, but rather as a supporter of the traditional counseling process that focuses on Islamic values.
Effectiveness and Benefits of AI Integration AI has been shown to increase the accessibility of counseling services, especially for students who are reluctant to come directly to counselors due to social stigma.
The AI system allows students to communicate anonymously, thus opening up space for exploration of psychological and spiritual issues without fear.
In addition.
AI accelerates early detection of symptoms of stress and anxiety through analysis of students' digital communication patterns .
hat logs, survey response.
This data is used by counselors to develop more targeted interventions.
The use of AI also helps in personalizing services, where programs can adjust recommendations based on individual profiles and needs.
Challenges and Obstacles Despite its benefits, there are several important challenges, including:
A Limitations of AI Empathy: AI systems are not yet able to mimic the empathy and warmth that are characteristic of Islamic counseling.
This affects the quality of the therapeutic relationship.
A Data Privacy and Security Issues: Concerns have been raised regarding the storage and management of sensitive student data, especially in the absence of clear regulations.
A Compliance with Islamic Principles: The AI used must be in accordance with Islamic values and ethics.
Several sources highlighted the need to develop AI that explicitly integrates religious teachings.
Infrastructure and Human Resource Limitations: Not all educational institutions have adequate technological facilities and competent human resources in AI management ICONTESS Volume 1 No 1, 2025 https://jurnal.
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php/icontess Discussion The integration of artificial intelligence (AI) into Islamic counseling in Indonesian education presents a significant opportunity to improve access and effectiveness of counseling services by leveraging technology for early detection of psychological problems and personalization of interventions.
However.
AI has not been able to replace the empathy, spirituality, and human connection aspects that are at the heart of Islamic counseling, so AI must act as a tool, not a substitute for counselors.
Key challenges include ethical issues, especially the privacy and security of sensitive student data, as well as the need to develop AI that is in accordance with Islamic values and principles.
addition, institutional and human resource readiness are important factors for optimal implementation of technology.
Therefore, the successful integration of AI into Islamic counseling requires multidisciplinary collaboration between technology developers, counseling experts, and religious scholars to ensure that the technology functions effectively while maintaining spiritual and ethical values.
With a balanced approach.
AI can strengthen Islamic counseling practices in Indonesia, providing more responsive and data-driven services without sacrificing underlying religious values.
CONCLUSION
This study reveals that the integration of artificial intelligence (AI) in Islamic counseling in education has great potential to improve the quality of guidance and counseling services.
AI is able to expand access to counseling services, especially for students who have barriers to accessing services directly, as well as accelerate the process of early detection of psychological and emotional problems through technology-based data analysis.
However.
AI cannot replace the role of human counselors who play a role in providing empathetic touch, spiritual guidance, and Islamic values which are the main elements in Islamic counseling practices.
The use of AI should be positioned as a tool that supports the traditional counseling process, not as a substitute for human interaction.
In addition to these benefits, the study also identified significant challenges, namely the need to ensure the security and privacy of student data processed by AI systems, as well as the importance of developing technology that is in accordance with Islamic ethical principles and values.
The readiness of technological infrastructure and the competence of human resources in educational institutions are also critical factors in the implementation of this technology.
Therefore, the success of AI integration in Islamic counseling depends heavily on cross-disciplinary collaboration between technology developers, counseling practitioners, and religious leaders to create an effective, safe, and ethical system.
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php/icontess ACKNOWLEDGMENTS The author's special appreciation goes to the following institutions for their support and participation: Yayasan Pelita Bangsa.
Yasayan Al Maghfiroh.
Yayasan Al Imaroh.
Yayasan Ar-Ruhna.
Yayasan Bunyan Indonesia.
The support provided has enabled this research to be carried out optimally.
The author expresses his deepest gratitude to the students, counselors, and educators whose invaluable contributions have made this research possible.
In addition, the author would like to thank the guidance and constructive feedback provided by colleagues and mentors throughout the research The greatest appreciation is given to friends and family for their continued encouragement, which greatly contributed to the completion of this research.
REFERENCES