Vol.
4 No.
1 Juni 2025 Hal 346 - 352 Https://ojs.
USABILITY TESTING PAYROLL SYSTEM CASE STUDY GAJIHUB
Alvian Stevanoes 1.
Kevin Dinata 2.
Soetam Rizky Wicaksono3 1,2,3Progam Studi Sistem Informasi Fakultas Teknologi dan Desain.
Universitas Ma Chung E-mail: 322210002@student.
id1*, 322210013@student.
rizky@machung.
ABSTRACT
INFO ARTIKEL
Sejarah Artikel Diterima : 10/01/2025 Direvisi : 09/03/2025 Diterbitkan : 01/06/2025 *Corresponding author 322210002@student.
DOI: 10.
70247/jumistik.
Https://ojs.
GRAPHICAL ABSTRACT
A cloud-based human resource management (HR) application.
GajiHub, was launched in Indonesia in 2020 to assist companies in managing personnel administration, especially in the aspect of payroll and employee attendance monitoring.
This study aims to evaluate the usability of the main features of the GajiHub application, such as login, employee data input, payroll component settings, salary payments, and promotion management.
This study uses the usability testing method with a task-based testing approach, where participants are asked to complete certain tasks on each feature tested.
The test results show that most of the features work fine, but some issues related to the user interface and data validation are still found.
Recommendations for improvement are proposed to improve the user experience and effectiveness of the application in supporting the company's HR management.
Keywords: Usability Testing.
GajiHub.
HR Management.
Payroll.
Task-Based Testing ABSTRAK Aplikasi manajemen sumber daya manusia (SDM) berbasis cloud.
GajiHub, diluncurkan di Indonesia pada tahun 2020 untuk membantu perusahaan dalam mengelola administrasi kepegawaian, terutama dalam aspek penggajian dan pemantauan kehadiran karyawan.
Studi ini bertujuan untuk mengevaluasi kemudahan penggunaan .
fitur utama aplikasi GajiHub, seperti login, input data karyawan, pengaturan komponen penggajian, pembayaran gaji, dan manajemen kenaikan pangkat.
Penelitian ini menggunakan metode usability testing dengan pendekatan task-based testing, di mana partisipan diminta menyelesaikan tugas tertentu pada setiap fitur yang diuji.
Hasil pengujian menunjukkan bahwa sebagian besar fitur berfungsi dengan baik, tetapi beberapa kendala terkait antarmuka pengguna dan validasi data masih ditemukan.
Rekomendasi perbaikan diajukan untuk meningkatkan pengalaman pengguna dan efektivitas aplikasi dalam mendukung manajemen SDM perusahaan.
Kata kunci: Usability Testing.
GajiHub.
Manajemen SDM.
Penggajian.
TaskBased Testing A 2025 Penerbit STMIK Amika Soppeng.
All rights reserved .
346Ae352 | w.
id | eISSN 2964Ae3953 | INTRODUCTION The introduction of sophisticated technology into the field of human resource management has transformed how companies manage payroll systems.
Payroll systems, which today include several regulatory criteria and employee benefit schemes and are becoming more complex, demand immediate attention on usability to improve user happiness and operational effectiveness .
Payroll systems not only guarantee correct compensation for staff members but also are rather important for preserving local labor law compliance.
As such, the evaluation of usability becomes a top concern since the efficiency of these systems can greatly affect employee morale and organizational success .
This paper focuses on the GajiHub payroll system, a modern tool meant to simplify payroll handling for different sized companies .
By means of methodical observation and study of the functionality of the system, comprising payroll component configurations, employee payroll systems, and salary payment procedures, the purpose is to fully evaluate the user experience connected with GajiHub.
The user experience consists in several elements, including general user happiness, navigational intractiveness, feature accessibility, and general usability of Examining several user scenarios will help to synthesis understanding of the simplicity of use and possible areas for improvement inside the GajiHub The dynamic character of payroll operations, which always adjusts to changes in labor laws and organizational policies, emphasizes the relevance of this study.
Effective payroll systems that satisfy changing needs of companies depend on usercentered design and usability assessment, according past research.
This study not only adds to the current conversation on usability testing in the field of human resource management but also seeks to offer practical insights that can guide future updates and enhancements to the GajiHub system by investigating the usability of this system via direct observation and participant comments.
The ultimate aim of this research is to improve the general functioning of the GajiHub payroll system so that it satisfies the needs of its users and promotes a more effective and satisfying payroll administration experience.
RESEARCH METODOLOGY
Emphasizing direct observation and user testing, a qualitative research approach was taken to fully study the usability of the GajiHub payroll system .
This method makes it possible to closely study user interactions with the system, therefore enabling the gathering of rich, qualitative data that can expose underlying user preferences and experiences.
means of a collection of structured scenarios reflecting common user tasks, such as employee payroll setups, the processing of salary payments, and the creation of Alvian Stevanoes et.
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1 Juni 2025 Hal 346-352 benefits, the research approach was intended to completely examine several functionalities inside the GajiHub system.
Two researchers guided participants through a sequence of key activities in a controlled atmosphere, therefore acting as facilitators.
Selected participants guaranteed a basic knowledge of payroll procedures by their acquaintance with payroll systems.
During the testing, observations were methodically noted with an eye on several factors including navigational ease, clarity of instructions, and user happiness .
Every scenario was purposefully meant to provide comments on particular GajiHub program functionalities, therefore enabling the researchers to gather both measurements of user experience.
Participants in every observed situation were asked to autonomously negotiate the GajiHub interface, completing tasks including selecting the "Payroll" menu, picking monthly payslips, adjusting salaries, and verifying payroll payments.
To fairly evaluate the participants' experiences, the activities were structured inside particular walkthrough Questions concerning the clarity of visible options, the simplicity of choosing, and the user's confidence in successfully performing the tasks were asked, for example .
These kinds of inquiries helped to find situations of uncertainty or annoyance that might compromise a flawless customer experience.
Observation combined with interactive feedback offered a whole picture of the usability scene connected with the GajiHub payroll system.
After finishing every chore, participants were requested to offer vocal comments on their experience.
these were recorded and examined to identify areas for development and common themes.
By means of this dual-faceted strategy of observation and user input, a thorough knowledge of usability difficulties is developed, therefore enabling actionable ideas that may propel improvements in the GajiHub system .
Using a thematic approach, further study of the gathered data revealed reoccurring problems and notable trends across several contexts.
The results of this research approach not only help to identify possible usability issues in the GajiHub payroll system but also form the basis for well-founded suggestions meant to enhance user experience .
Through direct user interaction and methodical documentation of their experiences, the study emphasizes the crucial relevance of user-centered design in the evolution and improvement of payroll systems in a terrain of ever Alvian Stevanoes et.
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Results of Observation of Employee Salary Payment Scenario Walkthrough Observation Steps/Tasks User Purpose Questions Results The "Payroll" menu is clearly visible on large Select the Access payroll Is the "Payroll" screens and is "Payroll" menu menu for menu easily easily accessible, on the main although on small screens it The monthly payslip options Choosing the Can users are neatly Choosing a arranged in a payslip option monthly monthly payslip table, making it as the payroll easier for users to choose the appropriate slip.
Employee lists Determine are easy to Make salary Can users who will be with names and from employee subject to statuses clearly The "ready to pay" button is easy to Change the Confirm salary Is the "ready understand and 4 payment status payment for to pay" button well-organized, to "ready to pay" employees easy to find? although there are adjustments based on the work period.
Figure 1.
1 Workflow Research Metodology Click the "pay salary" button Process Can users distinguish the "pay salary" Confirmation of payment to the company's bank Confirm payment to Can users RESULTS AND DISCUSSION The results of this study show how the GajiHub program is used under several scenariosAiincluding payroll component setups, employee payroll configurations, and salary paymentsAiobservation and analysis of which .
Every scenario was assessed for user happiness, navigation quality, and simplicity of The observations for every tested situation are summarized here together with comments.
Results of Observation of Employee Salary Payment Scenario Users report that the "Payroll" menu and monthly payslip options are easily accessible.
However, the display of two separate payment buttons can be confusing, even though they function the same.
Users suggested that the interface design could be simplified to reduce confusion .
Successful payment notifications are displayed clearly, giving users confidence that the payment has been processed.
Can users add Click the "yes" button to confirm the Confirm salary Can users A successful Get that the payroll was Does the system notify me of a The two buttons can be confusing due to their separate but similar The company's account list is clear, but the button is hidden and only appears when Yes, the company can choose and add other accounts for the benefit of the company.
The second popup is very clear, making it easy for users to Successful payment popup notifications are reassurance to Alvian Stevanoes et.
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Payroll Dashboard (Table 1 No.
Fig 2.
Payroll Monthly Payslip (Table 1 No.
Table 2.
Results of BPJS Scenario Observation User Walkthrough Observation Purpose Questions Results The "Settings" menu is clearly visible on large Click the Is the Accessing screens and "Settings" menu "Settings" easy to access, from the main menu easy to although on small screens it Payroll Can users find Manage categories are Enter the easy to find with payroll category fast loading The payroll Open the menu is easy to Is the payroll Select the payroll menu find because it menu easily payroll menu for further uses bold fonts that help with The BPJS Determine the category is Is the BPJS Select the BPJS neatly arranged, category easy BPJS making it easier to find? for users to find Steps/Tasks Activate BPJS Employment or BPJS Kesehatan Choosing the type of BPJS to be Can users activate BPJS Fill in and complete BPJS Adjusting BPJS settings Can users set BPJS fields Save settings Save BPJS settings that have been set Can users save settings Users can easily activate the BPJS feature because it is displayed in a large size.
Users can make settings easily as all menus are created in dropdowns.
Settings can be saved easily as the system performs autosaves.
Fig 3.
Payroll Payment Method (Table 1 No.
Results of BPJS Scenario Observation Users can easily access the BPJS category and activate the BPJS Employment or Health settings.
The process of saving settings also runs smoothly with an auto-save feature that makes it easier for users.
However, some users want more explanation regarding the difference between BPJS Employment and BPJS Kesehatan to help them in their decisionmaking.
Fig 4.
BPJS Dashboard (Table 2 No.
Alvian Stevanoes et.
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BPJS Ketenagakerjaan Setup Form (Table 2 No.
The Tax category is making it easy for users to The Is it easy to feature can activate the be easily PPH 21/26 done through tax feature? the "Yes/No" The business Is the based on listed in the Select the "Tax" Managing Is the tax easy to find? Activate the PPH 21/26 tax feature Activating Fill in the (NPWP) Inputting data for the entity and its leader The business name can be edited if Is there a There is a character limit for maximum business name limit of 50 Input of Can the business name form accept characters is only allowed for the period The form Can the NPWP does not form for the business contain other characters? other than The system Is there a warning provides a that the NPWP warning if the number must NPWP have 15/16 number does not meet the A warning appears if the Is there a form for NPWP the name of the number does leader/authorized not meet the NPWP? The form Can the NPWP does not form for the leader/authorized contain other other than Is there a There is a warning warning that below the form if the leader's the NPWP is not NPWP 15/16 digits.
number must The calculation is How is the NPWP with choices method chosen? of "Gross," "Gross Up," "Net.
There is no save button.
Is there a button but the to save data Can the business name still be Fig 6.
BPJS Company Setup Form (Table 2 No.
Results of Tax Regulation Scenario Users perform a series of steps to set employee taxes, starting with opening the "Settings" menu and selecting the "Payroll" category.
The observation results show that the "Employee" menu is clearly visible on large screens and is easily accessible, although on small screens it needs adjustment.
Payroll categories are easy to find with fast loading times, and Payroll menus are easy to identify with bold fonts that help with navigation.
Tax categories are neatly arranged, making it easy for users to find them.
Table 3.
Observation Results of Tax Regulation Scenarios User
Walkthrough Observation Purpose Questions Results The "Employees" menu is Open the visible on a Searching Is the "Settings" large screen
"Employees" 1 menu from and easily menu easy to the main
tax settings are needed on smaller
The Payroll Accessing Can users category is Navigate to easily find the easy to find
2 the "Payroll" payroll data payroll with quick
management category? The Payroll Viewing menu is Select the Is the payroll easily 3 "Payroll" information menu easily on employee accessible? with bold
font, aiding No Steps/Tasks Choose the NPWP PPH
21/26
Selecting the according to Save data Ensuring that data changes are Alvian Stevanoes et.
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overall efficiency in human resource management DAFTAR PUSTAKA