Jurnal Sistem Informasi, Teknologi Informasi dan
Komunikasi
DOI: 10.33364/sistematik/v.1-1.2403

Design and Build a Website-Based Queue Booking Information System
at Bunda Alya Clinic Using the Rational Unified Process Methodology
Muhammad Rikza Nashrulloh 1, Alpi Sopian 2
Department of Informatics, Institut Teknologi Garut, Indonesia

1,2

*email: rikza@itg.ac.id
Article Info
Submitted: May 1,2025
Received: May 14, 2025
Published: May 31, 2025
Keywords:
Booking Queues;
Bunda Alya Clinic.
Rational Unified Process;
Website;

1.

`

ABSTRACT
Bunda Alya Clinic in Garut Regency, which is engaged in medical
services, which is currently starting to develop by opening
obstetrician and paediatric specialist practices. In conducting
research at the Bunda Alya Clinic, the author found the existing
problems, namely the work procedures at the Bunda Alya Clinic
which still uses a manual system, such as at the time of patient
registration there is still handwritten recording, patients are required
to come directly to the clinic to get an examination queue number.
Although there is an option to register via WhatsApp for patients who
already have contacts, this is not optimal and does not provide a full
solution to patient complaints. The main obstacle faced by patients is
the difficulty of registering in the queue if they are in a location far
from the clinic. Patients who do not have WhatsApp contacts or do
not know the official contact of the clinic also face similar obstacles.
So it requires a long process and is not effective in processing patient
data. The purpose of this research proposal is to design and build a
queue booking information system at the Bunda Alya clinic based on
a website, using the Rational Unified Process (RUP) motodology,
this study utilizes UML (Unified Modeling Language) to identify the
interaction between users and the system. The result of this study is
a queue booking information system website that can improve
service efficiency, reduce patient waiting time, and provide better
accessibility.

INTRODUCTION

Information technology is experiencing very rapid development and its benefits can be felt in various fields,
many fields of work have applied information technology to be able to make time effective and facilitate the
work. However, not many have applied information technology to the services of medical personnel, especially
in clinics [1]. Maternity clinics must continue to strive to provide the best services related to pregnancy, this
service includes consultation on pregnancy programs, control during pregnancy and post-pregnancy and
Ultasonographic (ultrasound), childbirth and post-pregnancy examination. In addition, the clinic also provides
examination and treatment services for toddlers to carry out family planning programs [2].
Bunda Alya's maternity clinic located in Garut Regency, West Java Province is a special health service provider
for pregnant women and toddlers, this maternity home serves maternal patients who are about to give birth,
pregnancy checks, family planning installation, premature infant handling, toddler examinations, child growth
and development consultations, pediatric disease management and others. Klink Bunda Alya is one of the
clinics that has not implemented information technology in running in several aspects, including patient
registration and patient queue booking. In the registration process. Patients are required to come directly to the
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clinic to get an examination queue number. In addition, when the clinic is crowded, patients have to wait for a
call from medical personnel for a long time. For example, there are patients who come at 12.00 because they
do not know the opening hours of the examination, so they have to wait until they are called at 18.00. This
causes the registration and queuing process to take a long time, as well as causing a buildup of patients in the
clinic, making the service ineffective and efficient. Although there is an option to register via WhatsApp for
patients who already have contacts, this is not optimal and does not provide a full solution to patient complaints.
The main obstacle faced by patients is the difficulty of registering in the queue if they are in a location far from
the clinic. Patients who do not have WhatsApp contacts or do not know the clinic's official contact also face
similar obstacles.
Based on the problem above with a fairly large number of registrants, this Bunda Alya clinic needs a queue
booking information system. The presence of a website-based queue booking information system aims to make
it easier for patients to book queues, can provide solutions to manage queues more efficiently, reduce patient
waiting times, and provide equal services to all patients. Thus, the application of technology in queue
management is very helpful to meet the needs of clinics. So, a special information system was created for the
Bunda Alya Maternity Clinic which can help in booking the Bunda Alya Clinic patient queue which can
increase the accessibility and comfort of patients in getting the examination queue.
In addition, information systems Booking queue to be developed using the Rational Unified Process (RUP) in
the design and construction of information systems Booking This Thread. RUP is a software approach that is
done over and over again (Iterative), focus on architecture (Architecture-centeric), is more geared based on
case usage (use case driven). The RUP also provides a good structure definition for the software project
lifecycle [3]. So that the website-based system that will be built is expected to be used by the clinic to facilitate
the process Booking and can be used by patients to perform Booking Squirming from Anywhere.
Based on research conducted by [4]. This research resulted in the identification and design of problems in the
use of manual registration and queuing systems in scientific medical clinics. In addition, this research also
offers various features that will be useful for its users, both for staff administration and patients, this study uses
the Waterfall. The second study conducted by [5]. This research resulted in the implementation of an
application system based on Android which can facilitate the process of searching for patient queue numbers
at the hospital. Field medicine partners, and are able to process data queues more easily and quickly, and this
study uses the methodology, Waterfall. The third research conducted by [6]. This research resulted in the
implementation of a system that overcame the problem of queues at the GP practice by making it easier for
patients to register and access information. FIFO Method (First in First Out) is well implemented, ensuring that
patients who register early get treatment first. The fourth research conducted by [7]. This research resulted in
Software that has been developed, as for the changes, is a registration system developed using input design,
database design and output design, which is useful for helping clinical staff in recording patient data. The fifth
research conducted by [8]. This research aims to develop an application Mobile Booking Online Dental
treatments that resulted in queue management that were previously less efficient can now be done through the
application to register.
Based on the explanation above, this study intends to conduct research on designing and building a website as
a queue booking information system at Bunda Alya Clinic. This website was created using the JavaScript
Framework Next programming language.js for the front-end and the Laravel PHP Framework programming
language for the back-end, with the application of the Rational Unified Process (RUP) methodology.
2.

RESEARCH METHODOLOGY

Method Rational Unified Process RUP is a software development approach that is iterative and Incremental
with a primary focus on system architecture. TURs are designed to address risks associated with developing
system requirements that may change according to demand Client. To minimize this risk, testing is carried out
at the end of each stage of the RUP, making it possible to make changes before the project reaches the final
stage. In addition, the RUP method also emphasizes user satisfaction by encouraging more frequent interactions
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between the development team and users [9]. In addition, research conducted by [10] explained that the RUP
is a system development process that is easy to implement because it uses an approach that can help the
organization's tasks and responsibilities.
The stages carried out in the implementation of the RUP method include Inception, Elaboration, Construction
and transition according to Kruchten [11], the stages of development are described through the Work
Breakdown Structure (WBS) which explains the objectives of the task and the implementation steps in
accordance with the methodology Rational Unified Process (RUP). Each action in this series of steps is
described in detail in Picutre 1.

Picutre 1. Work Breakdown Structure of Bunda Alya Clinic Queue Booking System
WBS is a method used to divide large projects into smaller, more manageable parts. The following are the
stages of WBS in the Rational Unified Process (RUP) method following the steps described above:
1) Inception, at this stage the activities carried out are starting from identifying business processes,
determining system specifications and identifying actors. The identification of business processes is
obtained from the results of the interview.
2) Elaboration, at this stage activities are carried out to start designing system needs, starting with designing
use case diagrams, designing activity diagrams, designing sequence diagrams, designing class diagrams
and designing interfaces.
3) Construction, at this stage activities are carried out by starting the implementation to the programming
language using the Next framework.js for the frontend and the Laravel framework for the backend in
creating queue booking websites, implementing algorithms in the queue system and finally testing the
system using black box testing.
4) Transition, at this stage, is to deploy the system that has been made to the Bunda Alya clinic so that it can
be understood by the user.
By following the steps outlined in the Work Breakdown Structure (WBS) above, it is hoped that the
development of the system development project using the Rational Unified Process (RUP) method will have a
more organized structure and easier to monitor.
3.

RESULTS AND DISCUSSION

3.1 Elaboration
3.1.1 Identify Business Processes
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The identification of business processes to describe business processes can be seen in Picutre 2.

Picutre 2. Business Process
3.1.2 Determining System Requirements
This stage explains the system specifications needed to design a website-based queue booking information
system.
a. System Functional Specifications
1) The system is accessible to admins and patients
2) The system can log in and log out
3) This queue booking information system can be managed by admins starting from clinic
information, managing queue bookings such as adding patients, managing queues and patient
examination reports.
4) This queue booking information system can be used by the public to make it easier to get an
examination queue number at the Bunda Alya clinic.
b. Non-Functional Specifications
In the design and construction of a website-based queue booking information system, there are several
tools used as software support media. The following are the specifications of the minimum requirements:
1) Maker Side
Some of the minimum requirements from the maker's side are as follows:
a) XAMPP(https://www.apachefriends.org/download.html) XAMPP version 3.2.4
b) Visual Studio Code ( https://code.visualstudio.com/ ) This Text Editor uses Visual Studio
Code version 1.64.2.
c) Laptop devices with minimum specifications, namely:
Processor : Intel inside core i3
RAM
: 4 GB
SSD
: 500 GB
2) User-side
The minimum requirements used for users are to only use computer and smartphone devices through
Google Chrome, Safari, Mozilla Firefox, and many more.
3.1.3 Identify the Actor
Determining the needs of actors aims to determine targets who can carry out activities on this system. The
actors identified are as follows:

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Admin: an actor who is in charge of managing the entire system, supervising and informing about the Bunda
Alya clinic.
User: Actor who sees information about the clinic and can make a queue booking provided in this system.
3.2 Elaboration
3.2.1 Use Case Plan
Design Use Case Diagram that can describe the functions contained in the application and describe who can
manage those functions [12]. The following are Use Case Diagram contained in information system
applications Booking Mother's Day Clinic.

Picutre 3. Use Case
3.2.2 Designing an Activity Diagram
Design Activity Diagram It is used as a depiction of the workflow of activities contained in the application
[12]. Here is a Picutre Activity Diagram from Use case that has been made.

Picutre 4. Activity Diagram
3.2.3 Designing a Sequence Diagram
Design Sequence Diagram is a description of the behavior of an object in Use case by describing objects and
messages sent and received between objects [12]. As for the image Sequence Diagram which can be seen as
follows.

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Picutre 5. Sequence Diagram
3.2.4 Designing Diagram Class
Design Diagram Class is a representation visual of the system structure in the classes to be used in the
development of the system [12]. The following are Diagram Class of information systems applications Booking
Mother's Day Clinic.

Picutre 6. Class Diagram
3.2.5 Designing the Interface
The interface design for this system was created using Figma, which allows for a look similar to the desired
finish. This design includes various interface elements necessary to ensure a good and user-friendly user
experience.

Picutre 7. User Interface Home
3.3 Construction
3.3.1 Implementation to Programming Languages

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The activity carried out is to implement the design results into the programming language. The following are
the results of the implementation of the Bunda Alya Clinic Queue Booking Information System application as
follows:
1) User Home Page

Picutre 8. Home E-Mail
2) User Queue Card Page

Picutre 9. Queue Card Page E-Mail
3) Admin Dashboard Page

Picutre 10. Yard Dashboard Admin
3.3.2 Algorithm Implementation
Application Algorithm first in first out (FIFO) and Priority scheduling on information systems Booking The
queue of Bunda Alya Clinic is with the FIFO method which gives first to visitors who come first before
providing services to visitors who come afterwards and also applies the method Priority scheduling where If
there is a new process with a higher priority than the current process, then the current process will be stopped
and redirected to the newly entered process. Incoming processes cannot interfere with the running process, but
are only placed in front of the queue. If they have the same priorities, then first in first out (FIFO) as the solution
[13][14].
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1) Implementation of the first in first out (FIFO) method

Picutre 11. Method Implementation First In First Out (FIFO)
In the above function, there is an order to retrieve the amount of queue number data that has been taken
by the user based on the service queue number and the date of retrieval of the queue number which lists
criteria such as doctor, schedule, status and examination time.
2) Implementation of the Priority Scheduling Method

Picutre 12. Method Implementation Priority Scheduling
In the above function, there is an order for handling patient queues that are included in the emergency
category. When emergency patients come, they will get an estimated examination time from patients who
were previously in the front queue. Therefore, this code will rearrange the estimated examination time for
other patients who are already in the queue, so that emergency patients can get priority.
3.3.3 Blackbox testing

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This stage focuses on the testing process. Testing is an important step to ensure that the application that has
been created functions properly and according to the needs of the predetermined environment [15]. Here is the
testing of the information system Booking Queue-Based Copyright © at the Bunda Alya clinic by applying the
testing method Black-Box Testing.

Yes
1

2

Activity
Login

Clinic
homepage
menu

3

Dashboard

4

Queue List

5

Report

6

Doctor Data

7

User Data

8

Data Admin

Table 1. Blackbox Testing
Test Class
Test Scenarios
Expected Results
Registering
Enter patient data
Successful
registration
Log in
Enter your
Successfully login to
email/Phone
the main page
Number and
password
View home
Choosing the home
Successfully display
menu
clinic information
page
View your doctor's Select the doctor's
Successfully display
information
information menu
the doctor's
information page
View facilities
Select the facilities
Successfully display
menu
the clinic facilities
page
View the
Select the dashboard Successfully display
dashboard
menu
report information
data
View a queue list
Select the queue list
Queue list
menu
information
successfully
displayed
Adding patients
Fill out the add data
Patient data was
form
successfully added
Manage queues
Selecting the status
Patient queue status
of the patient queue
successfully managed
Report filters
Choose the report
Report data
filter as needed
successfully
displayed
View doctor data
Select the doctor
Doctor data
data menu
information is
successfully
displayed
Adding doctor data Select the add doctor Doctor's data was
data menu
successfully added
Edit your doctor's
Select the doctor
Doctor's data is
data
data edit menu
successfully updated
Delete doctor data
Select the delete
Doctor's data was
doctor data menu
successfully deleted
View user data
Select the user data
User data information
menu
successfully
displayed
View admin data
Select the admin
Admin data
data menu
information

Information
Appropriate
Appropriate

Appropriate

Appropriate

Appropriate

Appropriate

Appropriate

Appropriate
Appropriate
Appropriate

Appropriate

Appropriate
Appropriate
Appropriate
Appropriate

Appropriate

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Yes

Activity

Jurnal Sistematik | Vol. 1 No. 1 | May 2025 | pp 1-12

Test Class

Test Scenarios

Add admin data
Edit admin data
Delete admin data
9

Profile

10

Booking
Queue
Patient
Queue

11

Edit patient profile
data
Booking a queue

12

Print queue

13

Logout

A look at the
results of the
booking queue
Performing queue
printing
Log out

Select the add admin
data menu
Select the admin
data edit menu
Select the delete
admin data menu
Select the edit
profile menu
Selecting a Menu of
Bookings
Selecting a Patient's
Menu
Selecting the Print
Queue Menu
Select the sign-out
button

Expected Results
successfully
displayed
Admin data was
successfully added
Admin data has been
successfully updated
Admin data was
successfully deleted
Profile updated
successfully
Successfully booking
a queue
Displaying the
patient's queue

Information

Patient queue
successfully printed
to pdf
Successful logout

Appropriate

Appropriate
Appropriate
Appropriate
Appropriate
Appropriate
Appropriate

Appropriate

3.4 Transition
3.4.1 Beta Test
This beta test was carried out by conducting respondents by distributing questionnaires to the application of
the queue booking information system to application users. This test involved 15 respondents. Users are asked
to see the application that has been created, after which the user will fill out a questionnaire that has been
distributed and created by the researcher to get respondents to this queue booking information system
application. The following is a table of the results of the research questionnaire conducted by 15 respondents
with eight questions. The following table is the respondents of the beta testing results.
Table 2. Beta Testing Results Respondents
Yes

Question

1
2
3
4
5

Does this app look attractive?
Is the menu already running well?
Does the app contain complete information?
Does this application make it easier to book a queue?
Is the app easy to use?
Does the existence of this queue booking information
system provide easy and fast access?
The creation of a queue booking information system
using this website media is easy to understand?
Overall, are apps useful?
Sum

6
7
8

5
10
11
10
11
10

Responses
4
3
2
5
3
1
4
1
4
5

11

3

1

10

4

1

11
84

4
32

4

1

The results of the questionnaire that have been filled out by the community are then calculated using the
formula I = Total Value / Highest Score x 100% so that the following values are obtained:
𝑇𝑜𝑡𝑎𝑙 𝑉𝑎𝑙𝑢𝑒 = (𝑇𝑜𝑡𝑎𝑙 𝑉𝑜𝑡𝑒𝑟𝑠 𝑥 𝐿𝑖𝑘𝑒𝑟𝑡 𝑆𝑐𝑜𝑟𝑒)
(1)

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= (84x5) + (32x4) + (4x3)
= 420 + 128 + 12 = 560
𝐻𝑖𝑔ℎ𝑒𝑠𝑡 𝑆𝑐𝑜𝑟𝑒 = (𝐻𝑖𝑔ℎ𝑒𝑠𝑡 𝐿𝑖𝑘𝑒𝑟𝑡 𝑆𝑐𝑜𝑟𝑒 𝑥 𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑄𝑢𝑒𝑠𝑡𝑖𝑜𝑛𝑠 𝑥 𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐸𝑥𝑎𝑚𝑖𝑛𝑒𝑟𝑠)

(2)

= 5 x 8 x 15
= 600
𝐹𝑖𝑛𝑎𝑙 𝑅𝑒𝑠𝑢𝑙𝑡𝑠 = (𝑇𝑜𝑡𝑎𝑙 𝑉𝑎𝑙𝑢𝑒 / 𝐻𝑖𝑔ℎ𝑒𝑠𝑡 𝑉𝑎𝑙𝑢𝑒) 𝑥 100%

(3)

= 560 / 600 x 100%
= 93%
3.4.2 Deployment
After conducting the beta test stage by distributing a questionnaire and getting answers from users and staff of
Bunda Alya Clinic to the system, the result obtained was 94.1%. Furthermore, the last step is the deployment
and submission of the application as well as system training to the Bunda Alya Clinic and the community so
that they can be understood when using the application.
4.

CONCLUSION

Based on the results of the research conducted, the application of the Rational Unified Process (RUP) Method
in designing and building the queue booking information system at Bunda Alya Clinic has successfully
achieved the expected results. The RUP methodology provides a structured and iterative framework, allowing
the development of systems that suit the specific needs of Bunda Alya Clinic.
The application of the Priority Scheduling – First in First Out (FIFO) algorithm in the website-based queue
booking information system at Bunda Alya Clinic in this system can help in managing queue bookings in an
efficient and fair way, by giving priority to emergency patients based on their urgency, while non-emergency
patients are served in order of arrival. The Priority Scheduling algorithm is used in situations where there is a
new process with a higher priority, the system can temporarily stop the current process to make way for the
new process by not interfering with the ongoing process, but only placed at the front of the queue, while if
there is the same priority then first in first out (FIFO) as the solution. So as to optimize the queue process,
minimize waiting time and provide comfort to all patients.
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