Jurnal Ekonomi dan Bisnis Jagaditha
Volume 7, Nomor 2, 2020, pp. 123-127

EISSN 2579-8162
ISSN 2355-4150
https://ejournal.warmadewa.ac.id/index.php/jagaditha

Evaluation Performance of Social Organization in Setu District –
South Tangerang
Rahmi Andini Syamsuddin, Lisdawati, Agung Tri Putranto
Faculty of Economics, Universitas Pamulang, Tangerang Selatan
dosen02062@unpam.ac.id; dosen02115@unpam.ac.id; agung.tputranto@gmail.com
Published: 30/09/2020
How to cite (in APA style):
Syamsuddin, Rahmi A., Lisdawati, & Putranto, Agung Tri. (Years). Evaluation Performance of Social Organization in
Setu District – South Tangerang. Jurnal Ekonomi dan Bisnis Jagaditha, 7 (2), 123-127. doi:
https://doi.org/10.22225/jj.7.2.2483.51-55

Abstract- This study aims to measure the performance of Posyantek as a social organization
in community empowerment in Setu District, South Tangerang. This study was designed in a
qualitative descriptive type using data collection methods through interviews, observation,
and documentation. Researchers will use indicators including productivity, service quality,
responsiveness, responsibility, accountability in measuring the performance of Posyantek.
The results obtained that there are still low-performance indicators, i.e. responsibility and
accountability indicators. There is always a lack of communication between Posyantek and
the surrounding community, which causes some Posyantek programs that are not running
well. The insufficient number of Posyantek employees who are proficient in IT also causes
the TTG program to be less than optimal. The absence of a standard organizational structure
so that the flow of activities, especially TTG, is still not targeted.
Keywords: Social Organization, TTG, Performance

INTRODUCTION
Development helps to fulfill real facilities such
as buildings, bridges, roads, or temporary
assistance provided to the community.
Development should also pay attention to the
quality of its human resources by making
human resources independent with their skills,
this can indirectly help them escape poverty
(Tewu, 2015). Therefore, the main factor of
poverty lies in the quality of human resources
from an area, which is the focus of this study.
A portion of the population who are not
successful in entering into formal sector
activities will try to enter informal sector
activities because the informal sector is a
sector where it is not difficult for anyone to
enter without special skills (Syamsuddin,
2020). Increase community quality by
empowering the community by providing
knowledge and training to develop themselves.
Factors such as the level of experience and
education of skilled workers, and access to
sources of finance, access to development
institutions are internal factors that can

improve
performance
(Sani,
Wiliani,
Budiyantara, & Nawaningtyas, 2020).
One of the developments carried out in Setu
District is to focus on increasing community
empowerment. Empowerment is an effort
made by facilitating the community in
managing their resources. Also, an assignment
is an effort to encourage people to be smarter
in utilizing their environment to achieve longterm sustainability.
The type of empowerment per the Decree
of the Minister of Home Affairs number 20 of
2010 is about community empowerment using
appropriate
technology
(TTG).
This
technology encourages the movement of
human life patterns towards a more modern
and practical direction. The application that
appears is the result of technology
development, which is currently a tool used in
almost all human activities globally, including
Indonesia (Sani, Wiliani, & T, 2019). For the
use of TTG to be efficient, effective, and
synergized between the central government,
local government, and the community,

Copyright © 2020 Jurnal Ekonomi dan Bisnis Jagaditha EISSN 2579-8162

Page 123

Evaluation Performance of Social Organization in Setu District – South Tangerang

especially at the sub-district level, an
Appropriate
Technology
Service
Post
(Posyantek) was formed which was
responsible for providing technical services,
information, promotion, and orientation of
TTG to the community (Permendagri, 2010).
Posyantek is a social institution that can
help solve problems in the social and economic
environment (Hishiyama, 2013). Tidak hanya
itu, rendahnya visi bisnis, pengetahuan dan
keterampilan membuat tidak berkembangnya
sektor bisnis yang berdampak pada aktivitas
pemasaran, pengelolaan keuangan dan
manajemen termasuk pengembangan produk
yang lemah (Asraf & Yuliza, 2018). To realize
this program, Posyantek at the City and
District level throughout Indonesia requires
competent human resources in their respective
fields. The plans that have been launched by
the Ministry of Home Affairs can be realized
and on target (Purnomo, Syamsuddin,
Prabowo, Sularmi, & Pratama, 2020).
Talented human resources can accelerate
the nation's growth. To become a developed
and productive resource, the population must
have the adequate quality to become a
sufficient development capital. The problem
faced in Indonesia today is that there are still
many Indonesian human resources which are
still working that are not following their
competencies and fields so that in carrying out
their duties, they are still far from the standard
of work so that the results of their products are
not sufficient and efficient (Kementerian,
2019).
The optimal use of TTG by the community
will realize community efforts that can
streamline
production
costs,
improve
production quality
processes,
increase
capacity, and add value to products. The
community's welfare, improves people's lives,
and can eradicate poverty (Husnul, 2016).
Optimal use of this technology will have to
pay attention to updating information with the
factor of format, ease of use, and timeliness as
well as interface design with a user-friendly
appearance (Husain & Budiyantara, 2018), this
will be realized if there is technology transfer
from the creator or owner of TTG to the user
community.
The use of advances in technology and easy
and inexpensive access by the public requires

data and information processing, work
processes, and an electronic management
system (Dewi & Rini, 2018). TTG transfer is
carried out through the corrective efforts of
TTG. Given certain factors, such as gaps in
access to information, limited capital, and
geographic
constraints,
in
transferring
technology,
especially
Appropriate
Technology (TTG) to the community,
government intervention is required for its
acceleration.
The success of an organization in achieving
its goals cannot be separated from the
existence of human resources that the
organization has to help manifest in the form
of the organizational performance itself.
Performance is the result of the work function
of a person or group in an organization for a
certain period that reflects how well a person
or group meets the requirements of a job to
achieve organizational goals (Bernardin &
Russel, 2003). Furthermore, the term
performance comes from the word actual
performance/job
performance
(work
performance achieved by someone). This
concept is a concrete work that can be
observed and measured according to their
responsibilities (Mangkunegara, 2017).
This research is intended to identify the
level of performance and the factors that affect
the performance of Posyantek (Appropriate
Service Post) in community empowerment in
Setu District, South Tangerang, in 2019. This
research was conducted to achieve the goal of
knowing how the level of performance, the
factors, and knowing the steps taken to achieve
the performance of Posyantek (Appropriate
Service Post) in community empowerment in
Setu District, South Tangerang in 2019.
METHOD
According to Sugiyono (2016), that descriptive
qualitative research is a research method based
on the philosophy of postpositivism which is
usually used to research in natural objective
conditions where the researcher acts as a key
instrument. Meanwhile, (Nawawi & Martini,
1994) define a descriptive method as a method
that describes an objective state or individual
event based on visible or appropriate facts,
which are then accompanied by efforts to draw
general conclusions these historical facts.

Copyright © 2020 Jurnal Ekonomi dan Bisnis Jagaditha EISSN 2579-8162

Page 124

Evaluation Performance of Social Organization in Setu District – South Tangerang

Some of the data collection techniques used
by researchers are as follows:
• Observation, namely data collection
techniques, by making direct observations
in everything being researched.
• Structured interviews, namely, data
collection,
using
a
questionnaire
instrument.
• In-depth
interviews,
namely
data
collection, by conducting in-depth
interviews with key informants.
RESULTS AND DISCUSSION
Performance of Posyantek (Appropriate
Service Post) in community empowerment
in Setu District, South Tangerang
From the results of this study, it can be seen
that
the
performance
of
Posyantek
(Appropriate Service Post) in community
empowerment in Setu District, South
Tangerang in 2019, has not been too good.
This can be seen from several performance
indicators or assessment criteria, namely:
1. Productivity
Productivity is an important indicator to
measure the performance of an organization
because productivity measures not only the
level of efficiency but also its effectiveness.
These can even understand the ratio between
the input and output of an organization, where
the input and output will provide a clear
picture of the extent to which the organization
has achieved its maximum productivity
following the expected goals.
Based on the interviews with several
informants, it can be seen that the productivity
of Posyantek, Setu District, is currently not
optimal. Concerning organizational inputs such
as human resources and operational budgets,
Posyantek, Setu District, is still inadequate. As
for the output, such as achieving corporate
targets, in this case, Posyantek in empowering
the community. The target of Posyantek in
Setu District is to provide technical services,
information, promotion, and orientation on
appropriate technology (TTG) to the
community, especially in the District of Setu.
In general, the achievement of this target is
quite good, and this can be seen from the
Posyantek targets in Setu District that have

been achieved. Implementing the development
of Appropriate Technology Services (PTTG) is
accepted and implemented by the community.
The introduction of technology developed in
society is the technology that has been
developed traditionally, or what is known as
"appropriate
technology"
or
simple
technology. Its opening is determined mainly
by environmental conditions and the basic
livelihoods of a particular community.
Posyantek has carried out its duties by
providing guidance. , training, mentoring,
which in the end, the results are created to be
effective and can compete in industry 4.0.
2. Service Quality
Service quality is a crucial indicator of how
public organizations have provided service
satisfaction to the public or service users. This
makes researchers want to see the size to
which Posyantek District Setum provides
services in empowering the surrounding
community. Starting from how Posyantek
managers and operators must optimize the
secretariat and existing information technology
tools to optimize benefits to UKM-UKM
spread across the districts. This aims to enable
existing SMEs to use appropriate technology
assisted by Posyantek as a center for
technology dissemination, socialization, and
diffusion.
3. Responsiveness
Responsiveness is the ability of an
organization to recognize the needs of the
community to formulate service agendas and
priorities in developing public service
programs according to community needs and
aspirations. Responsiveness is needed in
available services because it proves the
organization's ability to identify community
needs, establish service agendas and priorities,
and develop public service programs according
to community needs and aspirations.
Apart from the problem of IT proficiency
from the operator, to support the optimization
of Posyantek, its efforts should make from
various parties that should be made. Starting
from how Posyantek managers and operators
must optimize the secretariat and existing
information technology tools to optimize
services to UKM-UKM spread across the

Copyright © 2020 Jurnal Ekonomi dan Bisnis Jagaditha EISSN 2579-8162

Page 125

Evaluation Performance of Social Organization in Setu District – South Tangerang

districts. This aims to enable existing SMEs to
use appropriate technology assisted by
Posyantek as a center for technology
dissemination, socialization, and diffusion.
What kind of technology can help the SME
community increase their productivity, such as
user manuals, to crowd-sourced useful
technology tools? Maybe one of the issues why
Posyantek is an essential institutional aspect
concerning
SMEs
and
(appropriate)
technology.
4. Responsibility
Responsibility
describes
whether
implementing a public organization is carried
out following correct administrative principles
or by organizational policies, both explicit and
implicit. In terms of implementing its
activities, Posyantek will map the need for
appropriate technology, which is the first step
in implementing TTG activities. Requirements
mapping is carried out to identify potentials
and problems that exist in the area or village.
Mapping of needs is done through collecting
data and information on types of TTG, types of
community businesses, socio-culture, and
potential local resources. Mapping of needs is
meant not only in manual/statistical data, but
also a thematic map depicting an area or area
complete with its potential resources and
businesses. The results of the analysis of the
iron table demand mapping conducted by
Posyantek went well. Data collection was
carried out in various regions by looking at
multiple types of businesses and local resource
potentials summarized in a document in the
form of a table. Posyantek has carried out
manual needs mapping where there is no map
image showing potential areas in the
community.
5. Accountability
Public accountability refers to how much
the policies and activities of public
organizations are subject to public officials
elected by the people. In this context, the
concept of public accountability can be used to
see how much the policies and activities of
public organizations are consistent with the
will of the people. The performance of public
organizations can not only be seen from the
internal measures developed by public

organizations or governments, such as the
achievement of targets. Performance should be
judged from an external effort, such as the
values prevailing in society. An activity of a
public organization has high accountability if
the action is considered accurate and following
the norm values that develop in society. In the
Minister of Home Affairs Regulation No.
20/2010
concerning
Community
Empowerment
through
Appropriate
Technology
Management,
the
term
Posyantekdes is changed to Posyantek
(Appropriate Technology Service Post). In the
framework of fostering and developing
Posyantek, the Directorate General of
Community and Village Empowerment, the
Ministry of Home Affairs compiled General
Guidelines for Posyantek Management.
CONCLUSION
In this study, we want to develop Appropriate
Technology Services (PTTG) so that the
community can accept the use of PTTG by
providing guidance, training, mentoring, which
ultimately results in being effective and can
compete in industry 4.0. Therefore, the
management of existing human resources for
Posyantek employees requires increased
competence so that the use of Appropriate
Technology (TTG) can be appropriately
understood, and knowledge of competition in
Industry 4.0 can be answered effectively and
efficiently.
To improve the community development
business system to make it more productive
and efficient does not appear technology is
needed. The introduction of technology
developed in society is the technology that has
been developed traditionally, or what is known
as "appropriate technology" or simple
technology. Its opening is determined mainly
by environmental conditions and the basic
livelihoods of a particular community.
To achieve the goals of Posyantek in
implementing
appropriate
technology.
Effectively and efficiently in welcoming the
industrial era 4.0, several suggestions need to
be improved, namely: (1) Communication here
is vital because success in communicating
between Posyantek organizers and the
community will facilitate the programs the
Posyantek program can run well; (2) Human

Copyright © 2020 Jurnal Ekonomi dan Bisnis Jagaditha EISSN 2579-8162

Page 126

Evaluation Performance of Social Organization in Setu District – South Tangerang

resources by increasing the number of staff
implementing the TTG program so that they
can reach the implementation of the TTG
program to remote areas; and (3) an excellent
organizational structure so that the flow of
TTG activities can be right on target so that the
Work Operational Standard can be used as a
reference for work.
REFERENCES
Asraf, & Yuliza, M. (2018). Meningkatkan Usaha
Produksi Kacang Garing / Kacang Goreng
Taulu Guna Peningkatan Perekonomian dan
Kesejahteraan Pengrajin. Jurnal Vokasi,
2(1), 32–39.
Bernardin, H. J., & Russel, J. E. (2003). Human
resource management: An experimental
approach (International ed.). Singapore:
Mc.Graw-Hill Inc.
Dewi, N. W., & Rini, I. G. (2018). Pengaruh
Pengawasan keuangan, Sumber daya
manusia,
Teknologi
Informasi,
dan
Pengendalian Intern Terhadap Nilai
Informasi Pelaporan Keuangan Pemerintah
Daerah Kabupaten Tabanan. KRISNA:
Kumpulan Riset Akuntansi, 10(1), 63–69.
Hishiyama, R. (2013). Sustainable Empowerment
Models for Rural Pastoral Communities in
Kenya. Procedia - Social and Behavioral
Sciences, 85, 432–442. Retrieved from
https://doi.org/10.1016/j.sbspro.2013.08.372
Husain, T., & Budiyantara, A. (2018). Analisis
End-User Computing Satisfaction (EUCS)
Dan WebQual 4.0 Terhadap Kepuasan
Pengguna. Jatisi, 4(2), 164–176.
Husnul, F. (2016). Manajemen Pos Pelayanan
Teknologi
(Posyantek)
Nagari
Tuo
Kecamatan Pariangan Kabupaten Tanah
Datar dalam Pengelolaan Teknologi Tepat
Guna. Padang: Universitas Andalas.
Kementerian, S. N. R. (2019). Pembangunan
Sumber Daya Manusia (SDM) Menuju
Indonesia Unggul.
Mangkunegara, A. A. (2017). Manajemen Sumber
Daya
Manusia.
Bandung:
Remaja
Rosdakarya.
Nawawi, H., & Martini, M. (1994). Penelitian
Terapan. Yogyakarta: Gadjah Mada.
Permendagri. (2010). Peraturan Menteri Dalam
Negeri tentang Pemberdayaan Masyarakat
melalui Pengelolaan Teknologi Tepat Guna.
Jakarta.
Purnomo, S., Syamsuddin, R. A., Prabowo, B.,
Sularmi, L., & Pratama, A. (2020).
Peningkatan Kualitas Pengurus Posyantek
Menjadi SDM yang Unggul dalam

Menyongsong Era Industri 4.0. Abdi
Laksana: Jurnal Pengabdian Kepada
Masyrakat, 1(2), 263–270.
Sani, A., Wiliani, N., Budiyantara, A., &
Nawaningtyas, N. (2020). Pengembangan
Model
Adopsi
Teknologi
Informasi
Terhadap Model Penerimaan Teknologi
diantara UMKM. JITK (Jurnal Ilmu
Pengetahuan Dan Teknologi Komputer),
5(2), 151–158.
Sani, A., Wiliani, N., & T, H. (2019). Spreadsheet
Usability Testing in Nielsen’s Model among
Users of ITSMEs to Improve Company
Performance. European Journal of Scientific
Exploration, 2(6), 1–9.
Sugiyono. (2016). Metode Penelitian Kombinasi
(Mixed Methods). (M. Sutopo, Ed.).
Bandung: CV. Alfabeta.
Syamsuddin, R. A. (2020). Kinerja Satuan Polisi
Pamong Praja (Satpolpp) Kecamatan
Serpong dalam Penertiban Pedagang Kaki
Lima (PKL) di Pasar Serpong. Jurnal
Semarak, 3(1), 1–19.
Tewu, M. E. (2015). Peranan Sumber Daya
Manusia dalam Meningkatkan Aktivitas
Kelompok Tani di Desa Tember. E-Journal
“Acta Diurna, IV(3), 1–16.

Copyright © 2020 Jurnal Ekonomi dan Bisnis Jagaditha EISSN 2579-8162

Page 127